Customer Experience & Digital Content Specialist
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Job Location:
Powderly, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are looking for a high-energy multi-talented individual to be the first point of contact for our customersboth when they walk through our doors and when they scroll through their feeds. As our Customer Experience & Digital Content Creator you will balance professional front-desk operations with the creative execution of our social media presence.
Key Responsibilities
Digital Content Creation
- Capture the Win: Take high-quality photos and videos of Sold deliveries and happy customers.
- Inventory Spotlights: Create engaging Reels/TikToks featuring new arrivals Car of the Week or unique features on the lot.
- Engagement: Monitor comments and DMs during downtime at the desk ensuring a fast response time for potential leads.
Reception & Showroom Support
- First Impressions: Greet every customer with a professional and welcoming attitude as they enter the showroom.
- The Switchboard: Manage a multi-line phone system directing calls to Sales Service or Parts with speed and accuracy.
- Administrative Assist: Provide light clerical support to the sales & service teams such as filling out key tags stock tags and making service calls.
What You Bring to the Table
- Dual-Threat Personality: You are organized enough to manage a busy phone line but creative enough to know which trending audio will work for a Reel.
- Tech Savvy: Expert-level knowledge of Instagram TikTok and Facebook. Experience with basic editing apps (CapCut Canva) is a huge plus.
- Professionalism: You understand that in a dealership looking the part matters.
- Adaptability: You can pivot from a complex customer inquiry to grabbing your phone to film a lightning-fast New Arrival video.
Required Experience
- 1 years in a customer-facing role (Receptionist Retail or Hospitality).
- A portfolio or feed of social media content you have created (personal or professional).
- Experience in the automotive industry is a plus but a passion for cars is a must!
Benefits
- Financial Security: Retirement plan with percentage match and employer-provided life insurance
- Health & Wellness: Medical Dental and Vision insurance.
- Time Off: Paid holidays and accrued time off starting from your first month of employment.
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
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