Document Controller , Global Operational Excellence — Training & Assurance

RRL is seeking a detail-oriented and process-driven Document Controller to support the integrity accuracy and compliance of RRLs Integrated Management System (IMS) documentation. This is a hands-on execution role responsible for managing the day-to-day document lifecycle across all teams within RRL ensuring documents are revised routed for approval formatted to standard and published in accordance with RRLs internal policies and ISO 9001 Quality Management System (QMS) requirements.
ISO 9001 is the internationally recognized standard for quality management systems providing a framework that ensures organizations consistently deliver products and services that meet customer and regulatory requirements. For RRL ISO 9001 certification reflects our commitment to operational excellence and continuous improvement positioning us as a trusted world-class reverse logistics provider.
The Document Controller operates as the operational backbone of the document control function. This role does not set compliance strategy or manage the IMS program those accountabilities sit with the IMS Manager and Global Compliance Manager respectively. Instead the Document Controller ensures that the systems workflows and standards defined by those leaders are executed consistently and accurately across the organization.


Key job responsibilities
Document Lifecycle Execution
Manage the end-to-end document control process for all controlled documents within the IMS including creation support revision tracking review routing approval coordination and publication
Maintain the master document register enforcing version control across all document types including SOPs work instructions policies forms and technical specifications
Track document expiration dates and proactively initiate revision cycles to prevent lapsed or out-of-date documentation
Archive superseded documents and ensure obsolete versions are removed from active circulation in accordance with IMS procedures
ISO 9001 Compliance Support
Execute document control activities in full alignment with ISO 9001 requirements with particular focus on Clause 7.5 (Documented Information)
Ensure all controlled documents are audit-ready properly indexed and accessible in support of internal and external ISO 9001 audits
Flag documentation gaps version discrepancies or formatting non-conformances to the IMS Manager for resolution
Apply the Plan-Do-Check-Act (PDCA) framework to continuously improve document control workflows and turnaround times
Cross-Functional Coordination
Partner closely with all RRL teams including Health & Safety Environmental Security Global Sciences Compliance Operations IT and Legal to facilitate timely document reviews and approvals
Coordinate with subject matter experts (SMEs) across each pillar to ensure technical accuracy and completeness of documentation prior to routing for approval
Manage the document approval workflow routing documents to the appropriate stakeholders and tracking approvals through to final sign-off including legal review where required
Serve as the day-to-day point of contact for document authors across the business on formatting standards submission procedures and IMS document requirements
Formatting & Technical Writing Standards
Enforce RRLs internal formatting and technical writing standards across all document types to ensure consistency clarity and professionalism
Review documents for grammar structure tone and adherence to RRLs style guidelines before routing for approval
Provide light editing and formatting support to document authors to improve document quality and readability
Maintain and update document templates in alignment with ISO 9001 requirements and RRLs formatting standards
Publishing & Controlled Distribution
Publish approved documents to the appropriate locations within the IMS and manage controlled distribution to relevant teams
Ensure acknowledgment of receipt is captured where required by IMS procedures
Maintain appropriate access controls and confidentiality for sensitive or restricted documentation


- Experience in written and oral communication including the ability to communicate with all levels in the organization (technical business executive)
- Bachelors degree in Business Administration Technical Writing Quality Management or a related field or equivalent professional experience
- Minimum 13 years of experience in document control records management or a related quality or compliance support role
- Strong technical writing and editing skills with a keen eye for formatting grammar and clarity
- Proficiency with document management systems (DMS) and Microsoft Office Suite (Word Excel PowerPoint)
- Strong organizational skills with the ability to manage multiple document workflows simultaneously and meet deadlines

- Familiarity with ISO 14001 ISO 45001 or other management system standards within an Integrated Management System (IMS) environment
- Experience working in reverse logistics supply chain or a regulated industry
- ISO 9001 Internal Auditor certification or equivalent quality training
- Experience supporting legal document review workflows and multi-stakeholder approval processes
- Working knowledge of ISO 9001 requirements and document control best practices particularly Clause 7.5 (Documented Information)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at PA Greencastle - 55600.00 - 97400.00 USD annually