Administrator SIPP Client Service
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Job Summary
At Rathbones we help people invest their money well so they can live well. That means more than financial returns its about helping people feel confident in their decisions and supported in their future. We dont just manage money we guide people through lifes big moments helping them stay on track and focus on what matters most.
Were proud to be one of the UKs leading wealth managers with over 109bn* in assets under management and 20 offices across the UK and Channel Islands. Were a FTSE 250 company with national reach and a local feel and were growing.
*As of June 2025
Job Title: SIPP Administrator
Department: SIPP and FP admin
Location: Leeds
Contract Type: Permanent
Reporting to: Peter Tillcock
Outcomes of the Role
- Accountable for dealing with more complex administrative requests and activities within your team.
- Assist in the production of appropriate management information including information relating to key performance indicators key risk indicators aligned to your responsibilities. Ensure these are produced on time and are appropriate for relevant committee audiences thereafter.
- Ensure that you are actively participating in the 41 habits from Lean methodology.
- Support the continuous improvement across the team leading to enhancements in efficiency and clients and customer experience (CX/UX).
- Be responsible for User Acceptance Testing (UAT) of new and existing IT systems.
- Be responsible for the initial and ongoing training of team members
- Be responsible for ensuring that the teams procedures are kept up to date and are an accurate reflection of working practises and that any CASS issues are escalated and resolved as and when necessary
Knowledge & Experience
- A minimum of 5 GCSEs (grade A-C/ 5-9) including Maths & English
- Experience of working as part of a team
- Desirable: 2 years industry knowledge and an interest in the wealth management sector
- Excellent organisational and time management skills
- Fast and accurate keyboard skills
- High level of accuracy and concentration with ability to grasp new tasks quickly
- Meticulous attention to detail
- Strong written and verbal communication skills
- Ability to effectively prioritise workloads
- Ability to work under pressure and to tight deadlines
- Effective problem solver generating practical solutions to often complex issues
- Good working knowledge of Microsoft Office
- Focus on delivering service excellence
Our offer to you
We want everyone at Rathbones to fulfil their potential in an environment where you are proud to work and feel like you belong.
We offer a comprehensive remuneration package which we review regularly and benefits include:
- A company pension - 9% non-contributory or 10% if you contribute 5%
- Private medical insurance Individual on joining family after 1 years service
- Life assurance - 8 x salary
- Income protection 75 % salary
- Company share scheme
- Discretionary bonus
- Flexible holidays purchase up to 5 additional days
- Green Car Scheme
- Family friendly policies enhanced family leave for parents & carers
- Study support study days and funding for courses and qualifications
- Season travel ticket loans
- Volunteering days
- Gym discounts
- Other voluntary benefits you can choose to suit you
Our employees can choose to take part in various social groups and communities to support their wellbeing growth development and sense of include:
- Sports & Social Committees such as cricket football netball running yoga quiz nights charity bake sales and much more.
- Inclusion Networks that help us drive change within the organisation such as Gender Balance Multicultural Abilities Count Pride Social Mobility Generations Menopause and Armed Forces.
- The NextGen IM Network which brings together a community of trainees from across the UK who are all at the early stages of their careers and offers development opportunities exposure across the business as well as peer support and connection.
Life at Rathbones
We aim to become an employer of choice for the wealth management sector to achieve this we are working hard to build a diverse equal and inclusive workplace that motivates develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones we provide meaningful work opportunities and a voice to all.
We are committed to building a team that is made up of diverse skills experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values.
Were a Disability Confident Employer (level 2) under the UK Government scheme. This means weve signed up to a set of commitments around how we recruit retain and develop people with disabilities. Find out more about the Government Scheme online click here. If you require adjustments to apply for a role at Rathbones please contact us via to let us know what adjustments you may need.
Mission
We believe in playing the long game. That means building consistent results earning trust and doing the right thing for our clients our colleagues and the communities were part of.
Our values shape how we work:
- We aim high
- We get it done
- We show we care
- We do the right thing
These arent just words on a wall. They guide how we treat each other how we make decisions and how we build relationships that last.
We will close this advert once we have received enough applications for the next stage. Please submit your application as soon as possible to ensure you dont miss out.
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Rathbones is a leading provider of individual wealth management, asset management and related services to private clients, charities, trustees and professional partners.
