Business Resiliency Associate
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Job Location:
Bournemouth - UK
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
Protect global paymentsjoin our team to resolve incidents and ensure seamless resilient operations.
As a Business Resiliency Associate on the Incident Management Team you will play a vital role in safeguarding global payment operations. Your responsibilities include resolving disruptions and ensuring seamless service delivery across the organization. This position operates within a follow-the-sun model which requires weekend coverage on a rotational basis.
Job responsibilities:
- Coordinate business response across Operations Client Service and Product for major incidents.
- Participate in a small effective team to support follow-the-sun coverage including weekends and holidays.
- Assist in organizing staff coverage to ensure 24/7 support.
- Contribute to incident-level reporting and presentations for leadership initiatives.
- Conduct impact analysis using data analytics to identify root causes and recommend improvements.
- Manage execution of actions to recover business services rapidly.
- Document and support return-to-business-as-usual strategies.
- Liaise with key stakeholders to support Payment Operations initiatives.
- Identify opportunities for strategic improvement and risk mitigation.
- Collaborate across lines of business to support the teams mission.
- Escalate and analyze incidents to ensure prompt resolution
Required qualifications capabilities and skills:
- Experience in incident management or related fields.
- Strong written and verbal communication skills for executive-level content.
- Proven ability to build partnerships and collaborate to drive outcomes.
- Positive engagement style serving as a reliable point of contact during incidents.
- Effective conflict resolution skills to facilitate consensus and drive optimal outcomes.
- Analytical and troubleshooting abilities including escalation and initial analysis of incidents.
- Commitment to continuous learning and professional development.
Preferred qualifications capabilities and skills:
- Familiarity with industry incident management frameworks (e.g. ITIL).
- Ability to deliver results efficiently while adapting to shifting priorities.
- Organized and able to prioritize multiple concurrent initiatives independently.
- Prior experience or knowledge of payments processing is an advantage.
Required Experience:
IC
Key Skills
- Sales Experience
- B2B Sales
- Time Management
- Marketing
- Analysis Skills
- Dental Office Experience
- Sales Pipeline
- Project Management
- CRM Software
- negotiation
- Management Consulting
- Phone Etiquette
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
