Program Manager Clinical & Coaching Operations
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
PROGRAM MANAGER : Coaching & Doctor Operations
ABOUT METAGO HEALTH
ROLE OVERVIEW
We are looking for a Program Manager to own and manage our coaching and doctor operations end-to-end. This is a high-impact role where you will be responsible for building scaling and optimizing the clinical and coaching delivery engine that sits at the heart of the MetaGo Health experience. You will work cross-functionally with medical product and growth teams to ensure our users receive world-class care throughout their weight loss journey.
KEY RESPONSIBILITIES
Coaching Operations:
- Manage and scale the health coaching team (dietitians nutritionists fitness coaches) to deliver personalised care to all active users
- Design and implement coaching SOPs protocols and quality frameworks aligned with clinical best practices and GLP-1 treatment guidelines
- Define and track coach performance KPIs including user engagement adherence rates health outcomes retention and NPS
- Own the coach rostering capacity planning and workload management to ensure optimal coach-to-user ratios
- Build training programs and continuous development pathways for the coaching team
Doctor / Clinical Operations:
- Coordinate doctor consultations follow-ups and prescription workflows to ensure timely clinical oversight for users on GLP-1 therapy
- Manage doctor scheduling availability and SLA compliance for consultations and prescription renewals
- Ensure regulatory compliance and adherence to telemedicine guidelines across all clinical touchpoints
- Work with the medical team to define escalation pathways adverse event protocols and clinical decision support frameworks
Program Design & Optimisation:
- Own the end-to-end user care journey from onboarding through active treatment to maintenance ensuring a seamless outcome-driven experience
- Collaborate with the product team to build and iterate on tech-enabled workflows automation and dashboards that improve operational efficiency
- Analyse program data to identify drop-off points optimise engagement touchpoints and improve health outcomes
- Drive cross-functional initiatives with growth product and supply chain teams to improve the overall user experience
Team Leadership:
- Recruit onboard and retain high-quality coaching and clinical support staff
- Foster a culture of accountability empathy and continuous improvement within the operations team
- Conduct regular performance reviews provide coaching to managers and team leads and drive career development
WHAT WE ARE LOOKING FOR
Must-Have
- 3 10 years of experience in operations program management or service delivery preferably in healthtech wellness digital therapeutics or telehealth
- Proven experience managing and scaling teams of coaches clinicians or service professionals (50 team members preferred)
- Strong process orientation with a track record of building SOPs quality frameworks and performance management systems from scratch
- Data-driven mindset with comfort in using analytics to inform decisions track KPIs and present insights to leadership
- Excellent communication skills and the ability to work cross-functionally with medical product and business teams
- High ownership and bias for action comfortable operating in a fast-paced early-stage environment
Nice-to-Have
- Prior experience in GLP-1 / weight management / chronic disease management programs
- Familiarity with telemedicine operations e-pharmacy or diagnostics logistics
- Background in nutrition clinical operations or health coaching is a strong plus
- Experience with tools like Freshdesk Zoho Slack or custom CRM/EHR platforms
- MBA or equivalent from a reputed institution
WHY JOIN METAGO HEALTH
- Ground-floor opportunity: Join an early-stage high-growth company at the forefront of the GLP-1 revolution in India.
- High impact: Directly shape the care experience for thousands of users on their weight loss journey.
- Ownership: Build and lead the entire coaching and clinical operations function from the ground up.
- Learning curve: Work alongside experienced founders and leaders across medicine technology and business.
- Flexibility: Remote-friendly culture with the autonomy to drive results your way.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
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