This role supports Manulifes global investment operations by ensuring accurate highquality and timely trade processing across multiple asset classes. Youll help maintain the integrity of the trade lifecycle through close collaboration with frontoffice teams brokers custodians and global partners. As a senior specialist youll expand your technical and operational expertise drive process improvements and controls and guide junior team membersall while helping deliver seamless investment services to our clients.
Position Responsibilities
- Perform daily trade support activities including matching settlements postsettlements claims handling and firstlevel quality checks.
- Resolve trade breaks mismatches and reconciliation issues coordinating with Front Office Brokers Custodians and internal teams.
- Maintain and enhance procedures controls and documentation to ensure consistent highquality operational support.
- Conduct rootcause analysis validate Sequence of Events and implement corrective and preventive measures.
- Provide guidance and training to junior team members and new hires.
- Proactively identify and escalate issues mitigate operational risks and support process automation and improvement initiatives.
- Build and maintain strong working relationships with global onshore and offshore counterparts.
Required Qualifications
- Minimum 4 years of experience in Trade Support Middle Office Investment Operations or Fund Accounting.
- Strong knowledge of securities instruments including equities bonds FX trades and time deposits.
- Bachelors degree in Accounting Finance Economics Business Administration or related field.
- Excellent analytical diagnostic and communication skills.
- Ability to work independently manage complex tasks and perform in timesensitive environments.
- Experienced in creating metrics reports or presentations for stakeholders.
Preferred Qualifications
- Knowledge of trade lifecycle investment transactions and various asset classes.
- Working experience with Bloomberg Aladdin SimCorp Dimension or custodian portals.
- Strong background in data management pricing settlements reconciliation and transaction processes.
- Experience in process improvement issue escalation and conflict resolution.
- Exposure to automation initiatives or system enhancements.
When you join our team
- Well empower you to learn and grow the career you want.
- Well support you with a flexible inclusive environment that prioritizes wellness and wellbeing.
- Youll be part of a global team that values collaboration expertise and shaping the future of investment operations.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Hybrid
Required Experience:
IC
This role supports Manulifes global investment operations by ensuring accurate highquality and timely trade processing across multiple asset classes. Youll help maintain the integrity of the trade lifecycle through close collaboration with frontoffice teams brokers custodians and global partners. As...
This role supports Manulifes global investment operations by ensuring accurate highquality and timely trade processing across multiple asset classes. Youll help maintain the integrity of the trade lifecycle through close collaboration with frontoffice teams brokers custodians and global partners. As a senior specialist youll expand your technical and operational expertise drive process improvements and controls and guide junior team membersall while helping deliver seamless investment services to our clients.
Position Responsibilities
- Perform daily trade support activities including matching settlements postsettlements claims handling and firstlevel quality checks.
- Resolve trade breaks mismatches and reconciliation issues coordinating with Front Office Brokers Custodians and internal teams.
- Maintain and enhance procedures controls and documentation to ensure consistent highquality operational support.
- Conduct rootcause analysis validate Sequence of Events and implement corrective and preventive measures.
- Provide guidance and training to junior team members and new hires.
- Proactively identify and escalate issues mitigate operational risks and support process automation and improvement initiatives.
- Build and maintain strong working relationships with global onshore and offshore counterparts.
Required Qualifications
- Minimum 4 years of experience in Trade Support Middle Office Investment Operations or Fund Accounting.
- Strong knowledge of securities instruments including equities bonds FX trades and time deposits.
- Bachelors degree in Accounting Finance Economics Business Administration or related field.
- Excellent analytical diagnostic and communication skills.
- Ability to work independently manage complex tasks and perform in timesensitive environments.
- Experienced in creating metrics reports or presentations for stakeholders.
Preferred Qualifications
- Knowledge of trade lifecycle investment transactions and various asset classes.
- Working experience with Bloomberg Aladdin SimCorp Dimension or custodian portals.
- Strong background in data management pricing settlements reconciliation and transaction processes.
- Experience in process improvement issue escalation and conflict resolution.
- Exposure to automation initiatives or system enhancements.
When you join our team
- Well empower you to learn and grow the career you want.
- Well support you with a flexible inclusive environment that prioritizes wellness and wellbeing.
- Youll be part of a global team that values collaboration expertise and shaping the future of investment operations.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Hybrid
Required Experience:
IC
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