Service Manager Payroll and Benefits Manager

Shangri-La Toronto

Find Your Shangri-La in Shangri-La.

Shangri-La has been creating joyful moments through heartfelt hospitality since 1971 and that spirit continues to guide us today.
As we look ahead to new horizons we invite you to be part of our growing Shangri-La family and make a meaningful impact in the world through joy shared purpose and our Asian art of hosting.

Located in the heart of the city Shangri-La Toronto is an elegant sanctuary nestled between the bustling business and entertainment districts. With the citys best shopping sports live theatre and cultural venues in proximity guests enjoy unparalleled access to Torontos vibrant offerings.

Shangri-La Toronto

As a Payroll & Benefits Manager you will work with the Director of Finance & the Area Director of Human Resources to administer all payroll and compensation responsibilities for Shangri-La Toronto.

Key Responsibilities:

• Demonstrates a high level of integrity provides a 5-Star experience and sets a positive example for Colleagues in providing true Shangri-La hospitality from the heart.
• Manage the hotels benefits programs including enrollments and changes extended health care benefits programs and other benefits and administrative processes.
• Manage administration for colleague changes absences compensation adjustments RRSP and DPSP contributions and complete paperwork as required to facilitate Service Canada requests.
• Prepare the company payroll in a correct and timely basis using the Push Payroll software assist in calculating manual payments processing taxable benefits and deductions as required.
• Using PUSH Payroll software manage time & attendance colleague changes enrollments terminations wage and salary adjustments exporting information as required to process bi-weekly payroll.
• Lead and participate in the active labour management of the hotel ensuring managers are in compliance with productivity standards entering and utilizing the labour management software as required.
• Ensure the processing of new hires temporary workers transfers promotions and terminations.
• Critically review and analyze current payroll benefits and tax procedures to recommend and implement changes leading to best-practice operations.
• Regularly audit payroll balance sheets YTD earnings etc. to ensure compliance measures are in place.
• Analyze evaluate and review labour audit spreadsheets and databases for data reporting and analysis purposes.
• Maintain a positive professional and confidential rapport with all Colleagues in the hotel and ensure a cohesive collaborative approach to working relationships.
• Prepare the Payroll journals and balance sheet reconciliation for those accounts.
• Ensure compliance with Company owner statutory and fiscal requirements and timetables.
• Train management in payroll related software timecard approvals and familiarity with software as required.
• Monthly reconciliations of WSIB benefits eligibility (monthly and bi-annually) RRSP etc.
• Managing payroll yearend processing including T4 Benefit and payment reconciliation. Assisting Finance team for yearend process.
• Responsible for government requests including garnishment processing etc.
• Undertake other ad hoc related responsibilities as required.

About you:

• Analytical skills Must have strong analytical organizational multitasking skills and be able to manage multiple projects successfully.
• Mathematical skills Perform a multitude of highly complex calculations.
• Functional expertise Demonstrates considerable competence in technical areas of accounting towards payroll.
• Communication Excellent verbal and written communication with 100% fluency in English ability to write policies and technical correspondence related to the position and able to clearly communicate complex financial data amongst the management team in the hotel.
• Exceptional leadership Inspire colleague commitment loyalty and motivation through progressive workplace practices that foster teamwork open communication high morale safety respect sincerity helpfulness courtesy and humility.
• Ethical conduct and responsibility Sets a positive example and fulfills responsibilities with the highest integrity ethics and professionalism.
• Technology proficiency Fully competent with current Windows based accounting programs and online commercial banking.
• Organizational skills Superior office administration skills strong organizational and multitasking skills and be able to manage multiple projects successfully.
• Approachability Through personal presence must be highly visible/approachable to Colleagues Managers and Executives.
• Decision-making and problem solving Responds promptly accurately and reasonably when making decisions ultimately ensuring successful problem resolution.
• Conflict resolution Ability to deal effectively with all Colleagues demonstrating high levels of patience tact diplomacy and confidentiality.
• Emotional maturity Interacts with others in a respectful manner with demonstrated qualities of sincerity helpfulness courtesy and humility.
• Ethical conduct and responsibility Sets a positive example and fulfills responsibilities with the highest diplomacy of integrity ethics and professionalism.
• Minimum 3 years previous work experience in a similar capacity within a reputable organization highly recognized for progressive workplace practices.
• Previous experience with Push Payroll software is preferred.
• Thorough knowledge of WSIB pay and benefits administration.
• Previous experience in payroll processing and clerical background.
• Previous experience in Human Resources Management an asset.
• Maintaining a professional designation as a Certified Payroll Professional is preferred.
• Thorough knowledge of Ontario pay and benefits administration and WSIB is preferred.
• Certification in Accounting Finance or equivalent preferred.
• Demonstrated knowledge of hotel accounting and related programs and systems.
• Must be eligible to work in Canada.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits recognition programs and colleague stay/travel perks that reward your contribution and dedication.
• eams that promote inclusion and respect value diversity and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

Shangri-La Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act 2005
and will provide reasonable accommodation in the application and interview process for this position upon request.