Product Operations & Digital Support

Your opportunity

Join our Product and Solution Delivery team and play a pivotal role in keeping Scentre Groups digital products running smoothly and delivering real value. Working alongside product managers platform teams and service partners youll help ensure our digital tools are stable intuitive and fully embedded into daytoday business operations.

In this role youll be the central coordination point for product support and operational processes triaging issues managing requests supporting releases and helping teams get the most out of the platforms they rely on. Your ability to create clear support pathways follow through on actions and solve problems pragmatically will reduce disruption lift adoption and enhance the overall digital experience across the organisation.

If you enjoy connecting people processes and technology and you thrive in a space where operational excellence truly matters this role puts you right at the heart of how our digital products perform.

Day-to-day you will be responsible for:

• Lead L2 support by triaging issues managing escalations and SLAs and connecting product engineering vendors and business users.
• Strengthen product operations by managing intake maintaining tools and workflows keeping documentation current and supporting change and release activities.
• Support informed decisionmaking by maintaining key metrics contributing to dashboards and guiding teams through processes tools and support pathways.

What setsyouapart

Were looking for someone who is curious pragmatic and able to quickly understand how things work. Youll have strong attention to detail and a natural ability to spot issues connect the dots and identify opportunities to improve processes.

You will bring:

• Exceptional attention to detail with the ability to analyse information and identify issues quickly.
• A curious mindset and willingness to learn new systems ask questions and understand endtoend workflows.
• The ability to interpret technical processes to allocate tasks effectively troubleshoot issues and shift from reactive problemsolving to proactive improvement.
• Experience using support and ticketing tools such as Zendesk or Jira Service Management.
• Experience with the Atlassian suite in an administration capacity.
• Understanding or handson experience with Single SignOn (SSO) concepts or implementations.

For more information or if you have any questions please email Kristy Araipu on

Applications close: Wednesday 25thMarch 2026