Senior IT Engineer Technical Support

Genting Malaysia Berhad

GentingMalaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business covering theme parks casinos hotels seaside resorts and entertainment venues in Malaysia the UK and the US. It is one of the largest listed companies in Malaysia.

With decades of experience and milestones Genting Malaysia celebrates its 60 Years Diamond Jubilee in 2025 stamping its mark as a leading tourism and entertainment hub with award-winning properties and world-class attractions such as Genting SkyWorlds Theme Park Skytropolis Indoor Theme Park Crockfords and more. Even with all these accolades Genting Malaysia is constantly expanding and making big waves in the hospitality industry.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Job Title: Senior IT Engineer - Technical Support

Position Overview

The SeniorTechnical Supportprovides advanced onsite and remote support toallGenting employees business units and VIP stakeholders. This role ensures seamless IT service delivery across corporate offices resorts and entertainment venues acting as an escalation point for complex technical issues and ensuring a premium support experience aligned with Gentings service standards.

Key Responsibilities:

• Deliver Level 2 technical support for end-user devices applications and enterprise systems at Wisma Genting KL.

• Resolve complex hardware software and network issues that cannot be addressed by the Service Desk.

• Provide dedicated support to VIPs executives and client-facing teams ensuring minimal disruption to business operations.

• Troubleshoot and resolve issues related to:

• Windows/macOS desktops and laptops

• Mobile devices (iOS/Android)

• Microsoft 365 suite (Teams Outlook SharePoint OneDrive)

• NetworkingSecurity applicationand printer

• Handle PC imaging configuration and deployment for new hires refresh cycles and project rollouts.

• Maintain and update standard operating environment (SOE) images ensuring compliance with Gentings IT policies.

• Manage patching and deployment processes using tools such as WSUS SCCM or Intune to ensure systems remain secure and up to date.

• Manage user accounts permissions and security policies in Active Directory and related identity platforms.

• Oversee IT asset management including inventory tracking lifecycle management and compliance with Gentings asset policies.

• Provide support and standby coverage for meeting rooms and conference equipment ensuring smooth operation of AV systems video conferencing tools and presentation setup.

• Handle secure disposal and data wiping of retired IT assets in compliance with Gentings data protection and cybersecurity standards.

• Coordinate with infrastructure networking and application teams to resolve systemic issues.

• Update document incidents resolutions and best practices to enhance the IT knowledge base.

• Support IT projects system rollouts and upgrades across Genting properties.

• Provide training mentoring and guidance to junior support staff.

• Ensure compliance with Gentings IT governance cybersecurity and data protection policies.

Required Qualifications:

• Degree in Information Technology Computer Science or related discipline.

• 35 years of IT support experience with at least 2 years in Level 2 or senior support roles.

• Strong knowledge of Windows/macOS operating systems Microsoft 365 troubleshooting (Teams Outlook SharePoint OneDrive) and enterprise collaboration tools.

• Familiarity with networking fundamentals (TCP/IP DNS DHCP VPN).

• Experience with PC imagingpatching anddeployment tools.

• Excellent communication skills with the ability to support VIPs and client-facing teams professionally.

• Strong problem-solving skills and ability to work under pressure in a fast-paced environment.

Preferred Skills:

• Certifications such as CompTIA A Network Microsoft Certified: Modern Desktop Administrator or ITIL Foundation.

• Experience with endpoint management tools (IntuneWSUS).

• Exposure to hospitality systems (POS booking ticketing platforms).

• Knowledge of cybersecurity best practices and compliance frameworks.

• Familiarity with cloud platforms (M365) is an advantage.

Soft Skills:

• Exceptional customer service orientation with a focus on delivering premium support.

• Strong interpersonal skills and ability to communicate technical concepts clearly.

• Proactive adaptable and able to manage multiple priorities.

• Team player with mentoring capabilities and a continuous improvement mindset.

Be part of an exciting history-in-the-making help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!