Technical Support Advisor
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Job Location:
Bloomfield, CT - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Overview
We are seeking a Technical Support Advisor to provide Level 2 production support for Care Solutions applications ensuring stable reliable and highperforming production environments. This role plays a critical part in incident management root cause analysis and operational readiness partnering closely with application development teams and business stakeholders across the Care Solutions ecosystem.
The ideal candidate brings strong technical depth a structured problemsolving mindset and the ability to operate effectively in a fastpaced crossfunctional production support environment.
Key Responsibilities
Lead investigation triage and resolution of highpriority production incidents including escalation coordination and stakeholder communication
Partner with application development teams and business stakeholders to support operational readiness and ongoing production stability
Review application designs enhancements and changes prior to production release to ensure performance reliability and supportability
Develop and maintain subjectmatter expertise across endtoend application workflows and system integrations
Perform and contribute to root cause analysis (RCA) and drive corrective and preventive actions
Promote design consistency quality standards and production support best practices across projects
Coordinate production deployments and changes ensuring alignment with business expectations and support processes
Contribute to documentation runbooks and operational knowledge to improve support efficiency and resilience
Required Qualifications
Strong analytical and troubleshooting skills across application middleware and database technologies
Handson experience with database technologies such as Oracle SQL or MongoDB
Experience supporting server platforms including UNIX AIX Linux Windows and virtualized environments
Understanding of application development lifecycles release management and test environment support
Experience with monitoring alerting capacity and performance management tools
Experience or working knowledge of AIenabled tools used to improve operational efficiency automation or reporting
Excellent written and verbal communication skills including technical documentation and stakeholder updates
5 years of experience in application development production support or a related technical support role
If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision a commitment to changing lives. At The Cigna Group were dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services we are committed to enhancing the lives of our clients customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Required Experience:
Unclear Seniority
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Cigna Healthcare offers health insurance plans such as medical and dental to individuals and employers, international health insurance, and Medicare coverage.
