Executive Office Manager US Wealth Management Employee & Client Experience

Columbus, NE - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

As part of Wealth Management Executive Office (WMEO) you are at the center of keeping JP Morgan Chase strong and resilient. The successful candidate in this position will join a team of WMEO Investigators from a diverse range of backgrounds and experience who review research resolve and respond to the client complaints related to investments. When someone joins the WMEO you will feel that this is a place where we promote work life balance career progression and a positive culture.

As a Wealth Management Executive Office VP Senior Investigator in J.P. Morgan Wealth Management you will be responsible for researching and resolving non-sales and sale practice client complaints from clients attorneys and regulators. Your role will also involve communicating resolutions to clients attorneys and regulators and escalating matters when necessary.

Job Responsibilities:

Research and resolve client complaints including review of complaint correspondence and documents account records and recorded client interactions and interviews of clients registered representatives or other Firm employees
Investigate all regulator (i.e. SEC FINRA etc.) and attorney complaints
Communicate resolutions verbally or via written response
Ensure that potential complaint-related FINRA filings are submitted to the Firms Registration department for review
Partner with the Firms Legal department on resolutions for regulatory and attorney complaints
Assist the Firms Legal department as needed on responses to regulatory inquiries regarding client complaints and pending arbitration and/or litigation involving client complaints
Identify and escalate operational and employee sales misconduct-related concerns

Required qualifications capabilities and skills:

Bachelors Degree
Series 7 required
At least5 years of securities industry experience
Strong phone and verbal communication skills
Experience with J.P. Morgan Wealth Management
Advanced writing ability

Preferred qualifications capabilities and skills:

J.D. Degree preferred
Experience handling complaints preferred
Series 66 9/and Life and Health desirable
At least5 years of securities industry experience
Experience communicating with clients over the phone strongly preferred
Experience with the Private Bank helpful

This role does not offer visa sponsorship.

This is an in-office position and will require the incumbent to work on site five days a week.

Required Experience:

DescriptionAs part of Wealth Management Executive Office (WMEO) you are at the center of keeping JP Morgan Chase strong and resilient. The successful candidate in this position will join a team of WMEO Investigators from a diverse range of backgrounds and experience who review research resolve and r...

Description

Job Responsibilities:

Research and resolve client complaints including review of complaint correspondence and documents account records and recorded client interactions and interviews of clients registered representatives or other Firm employees
Investigate all regulator (i.e. SEC FINRA etc.) and attorney complaints
Communicate resolutions verbally or via written response
Ensure that potential complaint-related FINRA filings are submitted to the Firms Registration department for review
Partner with the Firms Legal department on resolutions for regulatory and attorney complaints
Assist the Firms Legal department as needed on responses to regulatory inquiries regarding client complaints and pending arbitration and/or litigation involving client complaints
Identify and escalate operational and employee sales misconduct-related concerns

Required qualifications capabilities and skills:

Bachelors Degree
Series 7 required
At least5 years of securities industry experience
Strong phone and verbal communication skills
Experience with J.P. Morgan Wealth Management
Advanced writing ability

Preferred qualifications capabilities and skills:

J.D. Degree preferred
Experience handling complaints preferred
Series 66 9/and Life and Health desirable
At least5 years of securities industry experience
Experience communicating with clients over the phone strongly preferred
Experience with the Private Bank helpful

This role does not offer visa sponsorship.

This is an in-office position and will require the incumbent to work on site five days a week.

Required Experience:

Key Skills

Business Development
Estate Law
Sales Experience
Trusts
Wealth Management
Financial Services
Organizational skills
Investment Experience
Banking
Securities Law
Financial Planning
Wills

Apply Now

About Company

JPMorganChase

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more

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