Lab Client Services – Lab Outreach – Lorain Hospital

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

Work Shift:

Mercy Health

About Us

As a faith-based and patient-focused organization Mercy Health exists to enhance the health and well-being of all people in mind body and spirit through exceptional patient care. Success in this goal requires a culture of compassion collaboration excellence and respect. Mercy Health seeks people that are committed to our values of compassion human dignity integrity service and stewardship to create an environment where associates want to work and help communities thrive.

Lab Client Service Representative Lorain Hospital

Summary of Primary Function/General Purpose of Position

The Lab Client Services supports overall laboratory operations by performing the duties of receptionist patient and/or specimen collection and registration to include: test ordering billing verifying medical necessity and preparation for mailing of laboratory test results.

Essential Job Functions

• Answers and initiates phone calls
• Supports Physician office needs
• Investigates patient and client billing issues
• Processes specimen and add-ons
• Registers patients
• Generates reports
• Maintains inventory levels and stocks supplies
• When staffed in Microbiology department culture setup of microbiology samples and gram stain preparation. Performs the MST (Micro Setup Time) as needed.
• May perform specimen collection.

Education

High School/GED (required)

Work Experience

• Medical secretarial experience (preferred)
• Medical administrative assistant experience (preferred)
• Experience in a medical office (preferred)

Skills

• Active Listening
• Ability to discern the thinking of others
• Service Orientation
• Verbal and Written Communication
• Problem Solving
• Customer Service
• Coordination
• Organization
• Time Management
• Telephone skills
• Microsoft Office
• Keyboarding
• Office machine operation
• Lab Information Systems
• Medical Terminology
• Specimen processing
• Phlebotomy Collection Software

Working Conditions

• Periods of high stress and fluctuating workloads may occur
• May be exposed to physical altercations and verbal abuse
• May be exposed to high noise levels and bright lights
• May be exposed to limited hazardous substances or body fluids*
• May be exposed to human blood and other potentially infectious materials*
• May have periods of constant interruptions
• General office environment
• Required to car travel to off-site locations occasionally in adverse weather conditions
• Other: Intermittent exposure to fumes and odors
• *Individuals in this position are required to exercise universal precautions use personal protective equipment and devices and learn the policies concerning infection control.

Patient Population

• Adults (18-64 years)
• Geriatrics (65 years and older)

Mercy Health is an equal opportunity employer.

As a Mercy Health associate youre part of a Misson that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs every step of the way.

What we offer
Competitive pay incentives referral bonuses and 403(b) with employer contributions (when eligible)
Medical dental vision prescription coverage HAS/FSA options life insurance mental health resources and discounts
Paid time off parental and FMLA leave short- and long-term disability backup care for children and elders
Tuition assistance professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .