Team Leader, Rehabilitation & Recoveries x2
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
To lead manage and control collection strategies and to empower staff to maximize collection effectiveness and efficiency.
Qualifications :
- A Bachelors Degree in Business or related.
- A Postgraduate Diploma will be an advantage
- A Drivers License non-negotiable.
Additional Information :
Experience:
- 5 years collection experience 5 of which 2 years should be leadership experience.
Key Impact Areas:
- Conduct regular workflow audits to identify trends patterns or exceptions of workflow by being operationally involved and monitoring Rehabilitation Call Centre Calls that could influence the operational strategy.
- Maintain and enhance the customer service experience through driving the execution of our credit customer assist offerings and team collaboration to retrieve a promise to pay.
- Maintain and enhance the customer service experience through driving the execution of our credit customer assist offerings and team collaboration to retrieve a promise to pay.
- Identify training needs by conducting regular skills gap analysis and upskill staff through facilitating upskilling workshops to improve their overall effectiveness.
- Grow the Rehabilitation talent pool by coaching and developing Rehabilitation Officers for sustainable and resilient succession due to the high staff turnover.
Behavioural Competencies:
- Directing People
- Empowering Individuals
- Interpreting Data
- Making Decisions
- Resolving Conflict
Technical Competencies:
- Coaching and Mentoring
- Electronic Communications & Devices
- Knowledge of P&C Policies & Procedures
- Performance Management
- Query Resolution
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Hyperion
- Acquisition
- Asset
- ABAP
- Basic
- Activex
About Company
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more
