ServiceNow SPM Module Owner
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Responsibility for the strategic functional and technical development of the ServiceNow SPM module within the framework of enterprise service management. The goal is to make optimal use of the module to support the corporate strategy coordinate all stakeholders and ensure stable sustainable operations.
Qualifications :
Main Tasks and Responsibilities:
- Develop and maintain the SPM module roadmap aligned with the Enterprise Service Management strategy;
- Ensure alignment with corporate objectives IT strategy and architecture standards;
- Establish and enforce governance guidelines (processes data and workflows);
- Gather evaluate and prioritize requirements from stakeholders (PMO IT business units);
- Facilitate workshops and coordinate requirements definition;
- Drive communication engagement and management of the SPM community;
- Coordinate internal stakeholders and external partners (consultants and vendors);
- Ensure quality timelines and budget compliance for deliverables;
- Configure and maintain forms workflows service catalogs and automations;
- Support or coordinate more complex development activities;
- Ensure system availability performance and issue resolution;
- Maintain data quality structure and governance;
- Develop and maintain dashboards reports and KPIs;
- Manage releases testing and communication of changes;
- Identify and implement innovation opportunities including GenAI;
- Monitor system usage and manage licenses and contracts.
Required Skills
- Understanding of ServiceNow SPM and related modules in the ESM context;
- Initial experience in requirements management stakeholder communication and project management;
- Knowledge of project management fundamentals (e.g. ITIL Agile);
- Technical understanding of ServiceNow configurations data models and interfaces;
- Interest in change management training design and release management;
- Ability to work in a team and strong communication skills;
- Interest in new technologies such as GenAI.
Additional Information :
CLT contract
- Equipments
- Health insurance (Unimed)
- Dental insurance
- Meal card (Swile)
- PPL
- Quinquênio
- NETZSCH Academy Educational subsidy
- OpenEnglish
- GoGood
Hybrid work in Curitiba or Pomerode.
Remote Work :
No
Employment Type :
Full-time
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About Company
NETZSCH Vakumix GmbH is one of the leading manufacturers of stirring and homogenising technology as well as wet grinding for the production of emulsions, suspensions, gels and infusions and much more. Our patented technologies and system solutions are used in the pharmaceutical and co ... View more
