CCM Developer SmartComm Immediate Joiner

We are seeking a skilled and motivated Senior Developer with hands-on experience in Customer Communication Management (CCM) tools and strong front-end and scripting capabilities. The ideal candidate will contribute to designing developing integrating and maintaining enterprise-scale communication systems that deliver personalized customer experiences across multiple channels (print email SMS web etc.).

Key Responsibilities:

• Design and develop customer communication solutions using CCM tools such as Scriptura or similar platforms
• Collaborate with business analysts and stakeholders to gather requirements and translate them into scalable technical solutions
• Design document templates business rules workflows and integration components
• Implement integrations with downstream and upstream systems (e.g. CRM billing or content repositories)Optimize output generation (PDF HTML etc.) for performance and accuracy
• Develop and maintain front-end components using HTML JavaScript and XML for dynamic content rendering
• Use XPath for precise data extraction and transformation within communication templates
• Troubleshoot and resolve issues in production and lower environments
• Ensure compliance with branding regulatory and accessibility standards
• Work closely with QA and infrastructure teams for deployment and testing
• Contribute to technical reviews and knowledge sharing
• Stay current with evolving CCM and front-end technologies suggesting improvements to architecture and tools

Required Skills & Experience:

• 46 years of overall software development experience with at least 3 years in CCM tools
• Hands-on experience in at least one major CCM platform (e.g. Scriptura or similar)Proficiency in: JavaScript for dynamic content and UI logic
• HTML for document structure and styling XML/XSLT for data model and transformation XPath for querying and navigating XML documents
• Strong debugging and performance tuning skills
• Experience with Agile/Scrum methodology and version control tools like Git

Good to Have: Experience with cloud-based CCM deployment

• Understanding of print production digital delivery channels and postal compliance standards
• Exposure to customer journey mapping or omnichannel communication strategies

Soft Skills:

• Strong analytical and problem-solving abilities
• Excellent verbal and written communication skills
• Ability to work independently as well as in a team
• Effective time management and collaboration skills

Qualifications :

Bachelors or Masters degree in Computer Science Information Technology or related field

Remote Work :

No

Employment Type :

Full-time