Senior Associate Operations-REF96472P (Cash Applications Accounts Receivable) UK Shifts

Pune - India

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Functional Knowledge

Apply O2C process principles to assigned tasks
Independently manage Collections or Cash Application activities as per client requirements
Ensure compliance with turnaround time (TAT) and accuracy standards

Collections (Collector)

Perform voice-based customer interactions for collections
Manage and resolve customer disputes
Conduct customer account reconciliations

Cash Application (Cash Applicator)

Process and apply customer payments accurately
Perform account reconciliations
Handle dispute management
Participate in voice calling when required (optional)
Maintain debit and credit (Dr/Cr) clarity
Apply basic accounting knowledge
Work on SAP (preferred)

Customer Orientation

Understand and align with client expectations and requirements
Meet and continuously improve SLA performance and deliverables
Take ownership of issue resolution with a solution-oriented approach
Communicate issues findings and resolutions effectively
Build and maintain strong relationships with stakeholders managers and client counterparts

Accountability

Maintain clarity on role expectations and performance metrics
Take ownership of responsibilities and deliver measurable outcomes

Collaboration & Teamwork

Work toward common organizational goals beyond individual tasks
Resolve conflicts at own level and escalate when necessary
Demonstrate a strong collaborative mindset
Adapt positively to change management initiatives
Address problems by collaborating across teams including consultation and escalation to other functions when required

Analytical Thinking & Problem Solving

Identify anomalies errors and discrepancies in outputs
Perform root cause analysis using structured thinking
Apply contextual understanding to identify causes of issues
Recommend and support implementation of process improvements.

Communication Skills

Actively participate in team discussions and meetings
Clearly articulate ideas and thoughts
Listen attentively to understand concerns and perspectives
Demonstrate effective verbal and written communication skills

Preferred Qualifications

Basic accounting knowledge
Experience in O2C (Order to Cash) processes
Familiarity with SAP systems (preferred)

Qualifications :

Bcom graduate

Remote Work :

Employment Type :

Full-time

Key ResponsibilitiesFunctional KnowledgeApply O2C process principles to assigned tasksIndependently manage Collections or Cash Application activities as per client requirementsEnsure compliance with turnaround time (TAT) and accuracy standardsCollections (Collector)Perform voice-based customer inter...

Key Responsibilities

Functional Knowledge

Apply O2C process principles to assigned tasks
Independently manage Collections or Cash Application activities as per client requirements
Ensure compliance with turnaround time (TAT) and accuracy standards

Collections (Collector)

Perform voice-based customer interactions for collections
Manage and resolve customer disputes
Conduct customer account reconciliations

Cash Application (Cash Applicator)

Process and apply customer payments accurately
Perform account reconciliations
Handle dispute management
Participate in voice calling when required (optional)
Maintain debit and credit (Dr/Cr) clarity
Apply basic accounting knowledge
Work on SAP (preferred)

Customer Orientation

Understand and align with client expectations and requirements
Meet and continuously improve SLA performance and deliverables
Take ownership of issue resolution with a solution-oriented approach
Communicate issues findings and resolutions effectively
Build and maintain strong relationships with stakeholders managers and client counterparts

Accountability

Maintain clarity on role expectations and performance metrics
Take ownership of responsibilities and deliver measurable outcomes

Collaboration & Teamwork

Work toward common organizational goals beyond individual tasks
Resolve conflicts at own level and escalate when necessary
Demonstrate a strong collaborative mindset
Adapt positively to change management initiatives
Address problems by collaborating across teams including consultation and escalation to other functions when required

Analytical Thinking & Problem Solving

Identify anomalies errors and discrepancies in outputs
Perform root cause analysis using structured thinking
Apply contextual understanding to identify causes of issues
Recommend and support implementation of process improvements.

Communication Skills

Actively participate in team discussions and meetings
Clearly articulate ideas and thoughts
Listen attentively to understand concerns and perspectives
Demonstrate effective verbal and written communication skills

Preferred Qualifications

Basic accounting knowledge
Experience in O2C (Order to Cash) processes
Familiarity with SAP systems (preferred)

Qualifications :

Bcom graduate

Remote Work :

Employment Type :

Full-time

Key Skills

Journal Entry
Customer Service
Collection effort
A/R Management
Past due Account
General Ledger Accounting
Accounting
Excel
Payroll
Financial statement
Collection procedures
Customer Account
Delinquents Account
Direct Reports
Timely collections

Apply Now

About Company

WNS Global Services

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more

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