Senior Associate Operations-REF96473N (Collections Accounts Receivable) UK Shifts
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Overview
The O2C Associate is responsible for executing tasks within the Order to Cash process specifically in Collections and Cash Application. The role requires strong functional knowledge attention to accuracy adherence to turnaround times (TAT) and the ability to work independently while ensuring client satisfaction.
Key Responsibilities
Functional Knowledge
Understand and apply O2C process principles in day-to-day tasks
Independently manage assigned activities in line with client-specific processes
Ensure compliance with defined TAT and accuracy standards
Collections Responsibilities
Conduct voice-based customer interactions for collections
Manage and resolve disputes effectively
Perform customer account reconciliations
Cash Application Responsibilities
Process and apply incoming payments accurately
Perform account reconciliations
Handle dispute management
Participate in voice calling (if required)
Ensure debit and credit (Dr/Cr) clarity
Apply basic accounting principles
Utilize SAP (preferred) for transaction processing
Customer Orientation
Understand client expectations and requirements
Consistently meet and improve SLA targets and deliverables
Take ownership of issue resolution with a solution-oriented approach
Communicate findings issues and resolutions effectively
Maintain strong relationships with stakeholders clients and internal teams
Accountability
Demonstrate clarity on role expectations and deliverables
Take ownership of assigned tasks and performance metrics
Ensure consistent and reliable output
Collaboration & Teamwork
Work towards organizational goals beyond individual responsibilities
Resolve conflicts at own level and escalate when necessary
Demonstrate a positive and collaborative attitude
Adapt to change and support change management initiatives
Analytical Thinking & Problem Solving
Identify anomalies and discrepancies in processes
Perform root cause analysis in a structured manner
Apply contextual understanding to recommend effective solutions
Communication Skills
Communicate confidently with clarity and professionalism
Demonstrate strong verbal and written communication skills
Actively listen and respond with empathy and understanding
Present information with credibility and enthusiasm
Preferred Qualifications
Basic accounting knowledge
Experience in Order to Cash (O2C) processes
Familiarity with SAP (preferred)
If you want I can also tailor this JD for a resume LinkedIn posting or a specific company (like Genpact Accenture etc.).
Qualifications :
Bcom graduate
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Journal Entry
- Customer Service
- Collection effort
- A/R Management
- Past due Account
- General Ledger Accounting
- Accounting
- Excel
- Payroll
- Financial statement
- Collection procedures
- Customer Account
- Delinquents Account
- Direct Reports
- Timely collections
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
