Lead IT Operations (Google Workspace)

Key Responsibilities

Platform Ownership & Security

• Own the end-to-end administration health and optimization of the Google Workspace enterprise environment.

• Create configure and maintain advanced security and compliance policies including Data Loss Prevention (DLP) and complex content compliance rules.

• Manage enterprise endpoint security including Mobile Device Management (MDM) and Mobile Application Management (MAM) for company-owned and BYOD devices.

• Oversee Chrome Enterprise capabilities including Chrome Browser Cloud Management extension deployment and browser profile security.

• Manage enterprise email security protocols (SPF DKIM DMARC and MX records) to ensure deliverability and prevent spoofing.

Escalation & Leadership

• Act as the final L3 technical escalation point for high-priority or complex collaboration tool issues.

• Guide mentor and support L1/L2 IT Helpdesk teams to foster a culture of continuous learning.

• Maintain comprehensive up-to-date SOPs runbooks and knowledge base articles.

Automation AI & Ecosystem

• Identify operational bottlenecks and drive process improvements by writing and deploying Google Apps Script to automate manual tasks.

• Leverage AI tools (Google AI Studio Vertex AI) and create custom Google Gems to enhance IT operations and user productivity.

• Administer and maintain our secondary collaboration platforms: Slack and Zoom.

• Manage Google Cloud Platform (GCP) elements related to the workspace specifically configuring Service Accounts and utilizing BigQuery for log analysis.

Required Skills & Experience

• Experience: 610 years in IT Operations with a minimum of 5 years dedicated hands-on Google Workspace enterprise administration.

• Certification (Good to-Have): Active Google Workspace Administrator Certification.

• Automation (Must-Have): Proven hands-on experience using Google Apps Script to automate workflows streamline user lifecycles and perform administrative cleanups.

• Security & Endpoints: Experience managing DLP rules MAM/MDM device policies and Chrome Browser Cloud Management.

• Troubleshooting: Proven track record of handling L3 escalations monitoring system logs and leading incident management in a fast-paced enterprise environment.

• Identity & Cloud: Strong grasp of SSO/SAML integrations access controls and basic Azure concepts (Azure AD / Entra ID).

• GCP Fundamentals: Practical experience creating Service Accounts in GCP and querying/analyzing logs (BigQuery preferred).

• SaaS Administration: Hands-on experience administering Slack and Zoom at an enterprise level.

• Communication: Excellent documentation skills and the ability to clearly explain complex technical concepts to non-technical stakeholders.

Qualifications :

• Proficiency in Python Go lang or using GAM (Google Workspace Manager) / GAMADV-XTD3 for advanced bulk operations.

• Previous experience executing tenant migrations or domain consolidations during Mergers & Acquisitions.

• Hands-on experience building out specific workflows or agents using modern AI integration tools.

Key Competencies

• Extreme Ownership: You take accountability for the platforms uptime security and efficiency.

• Servant Leadership: You enjoy elevating the skills of the L1/L2 teams around you.

• Problem-Solving Mindset: You rely on logs and data to find root causes and permanently automate the solution.

• Cross-Functional Collaboration: Ability to work seamlessly with HR Security and Engineering teams.

Additional Information :

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time