Front Office All-Rounder
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Job Location:
Sunshine Coast - Australia
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a friendly and versatile Front Office All-Rounder to join our this role you will support multiple areas of the front office including Guest Service Concierge and Porter services ensuring our guests enjoy a smooth and memorable experience from arrival to departure.
Key Responsibilities
- Welcome guests on arrival and assist with check-ins and departures
- Handle guest enquiries phone calls and service requests professionally
- Provide porter services including assisting with luggage and guest arrival needs
- Provide concierge support including local recommendations bookings and guest assistance
- Promote Accor loyalty programs and support upselling opportunities
- Coordinate with other departments to ensure seamless guest experiences
- Maintain accurate guest records and complete administrative tasks
Qualifications :
- Experience in hotel front office or customer-facing hospitality role
- Comfortable using Microsoft Office; Opera Cloud experience is highly regarded
- Strong guest-focused mindset with attention to detail
- Self-motivated and proactive with the ability to thrive in a fast-paced environment
- Excellent verbal and written communication skills
- Flexibility to work a rotating roster including weekends and public holidays
Additional Information :
Why work for Accor
Accor is one of the largest global hospitality businesses with over 5400 Hotels across 110 countries the career development opportunities are endless.
Benefits Your Way
- Access to global accommodation and F&B discounts
- #LearnYourWay with a sophisticated modern training platform which offers a constantly expanding database of free industry focused training.
- Recognition of service anniversaries and Accor Tenure Milestones.
Our Commitment to Diversity & Inclusion.
We are an inclusive employer and our ambition is to attract recruit and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process you are most welcome to let us know.
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Abinitio
- Arabic Speaking
- Babysitting
- Advocacy
- Administration Support
- Humming Bird
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
