EN Reservation Agent
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
What you will be doing:
- Handles all incoming reservations enquiries in a timely manner taking particular care to up-sell and maximise revenue opportunities
- Ensure familiarity with the reservations system all tiers of the rate structure occupancy and Property features to maximise occupancy at every opportunity.
- Maintain strong product knowledge know all products and specials available at the Property and Properties in the surrounding Area
Qualifications :
- Experience in a similar reservations environment alternatively customer service experience required preferably in a Hotel environment.
- Strong knowledge of computer systems including Microsoft Office.
- Competent knowledge of OPERA Cloud
- Fluent orally & verbally in English with other languages well regarded.
- Experience delivering excellent customer service
- Experience providing prompt and efficient service including upselling advantageous
Additional Information :
Competencies
- Exemplary written and verbal communication skills
- Service oriented with an eye for detail.
- Ability to work independently and demonstrated initiative in a dynamic environment.
- Self-motivated and energetic with positive and professional attitude
- Strong focus and passion for hotel operations
- Confident and articulate communication negotiation relationship and networking skills
- Time management skills with the ability to multitask
- Strong personal integrity
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
