Software Escalation Engineer
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Job Location:
Newton, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
We are the DV pCloud group of CyberArk. Our group provides the DV pCloud back-end services and developing modern services.
Our groups mission is to protect sensitive assets using an access control layer (authentication & authorization) cryptography and secure communication while practicing the highest security standards. Our goal is to build and maintain a scalable fault-tolerant high-load distributed system.
We are searching for an outstanding R&D escalation engineer to join us on our journey to provide the best possible support for our customers. As R&D escalation engineer you will act both proactive and reactive towards pCloud Commercial and Federal customer success.
You will define and sharpen our proactive monitoring capabilities. You will serve as 4th level support in R&D for DV pCloud cases being able to reconstruct debug and fix issues from the field.
#LI-JH1
Qualifications :
Be proactive in resolving and analyzing issues and serve as a focal point for handling cases.
Leverage your extensive customer support experience to provide feedback to internal teams on how to improve our services
Drive customer communication during critical events
Drive projects that improve support-related processes and our customers technical support experience
Learn and use groundbreaking technologies
Be eager to work and collaborate with developers other escalation engineers support and customers to troubleshoot and solve issues
Apply advanced troubleshooting techniques to provide unique solutions to our service
Interact with leading engineers across the company
Reproduce and resolve customer issues
Write tutorials and other technical articles for the CyberArks community
Monitor and improve the availability performance and security of production services
Problem solver who enjoys being challenged
Knowledge of AWS and Cloud Computing concepts
Passionate about solving customer facing issues
Self-learner with great technical skills and high attention to details
Courageous enough to deep dive into a big project loves troubleshooting and able to perform efficient root cause analysis
Bachelors degree in Science/Technology/Engineering or a related field OR equivalent experience in a technical position
3 years experience in C# with the ability to debug code of new features as well as legacy an advantage.
Additional Information :
CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion creed sex sexual orientation gender identity national origin disability or protected Veteran status.
We are unable to sponsor or take over sponsorship of employment Visa at this time.
The salary range for this position is $95000 $140000/year plus commissions or discretionary bonus which will be based on the employees performance. Base pay may also vary considerably depending on job-related knowledge skills and experience. The compensation package includes a wide range of medical dental vision financial and other benefits.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Spring
- .NET
- C/C++
- Go
- React
- OOP
- C#
- Data Structures
- JavaScript
- Software Development
- Java
- Distributed Systems
About Company
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity human or machine across business applications, distributed workforces, hybrid cloud workloads a ... View more
