Bellperson (FMX)

Reporting to the Front Office Manager responsibilities and essential functions include but are not limited to:

• Consistently provide professional friendly and engaging service
• Escort guests to their rooms carry their luggage messages or other items throughout the hotel
• Ensure timely and efficient delivery or collection of luggage to/from guest rooms
• Help guests familiarize themselves with their room upon arrival (e.g. explaining how the thermostat works)
• Remain in the lobby after assisting with luggage to remain available for guest needs under the guidance of the Assistant Head Concierge
• Inform guests about hotel facilities in a helpful and informative manner
• Provide information on local events activities and attractions
• Know and apply the technical and emotional LQA (Leading Quality Assurance) standards
• Commit to high service quality discretion and complete honesty
• Maintain a professional attitude always smile and remain calm in all situations
• Comply with ergonomic standards health & safety regulations and hygiene policies
• Adhere to departmental and company policies procedures and service standards
• Ensure seamless arrival and departure experiences for guests including luggage assistance and valet parking.
• Coordinate and monitor shuttle schedules and routes to local areas.
• Ensure proper logging of vehicle keys and accurate valet ticketing procedures.

Qualifications :

• Previous experience in guest service
• Fluent in Portuguese and English
• Knowledge of a third language is an asset
• Previous experience in a 4* or 5* hotel is a plus
• Valid drivers license required
• Highly responsible and reliable
• Ability to work efficiently under pressure in a fast-paced environment
• Strong team player
• Attentive to guest needs while remaining calm and courteous at all times
• Interest in local tourism and activities

Additional Information :

Our Values

Respect:

We value the needs ideas and individuality of others. We treat everyone with fairness and dignity.

Belonging:

We celebrate our differences. We support one another and always stand together.

Integrity:

We build trust through mutual respect and authenticity.

Empowerment:

We have the power to take initiative and anticipate moments that create unforgettable experiences.

Excellence:

We build genuine connections and cherish every opportunity to make those around us feel special.

Diversity and Inclusion

Committed to creating an inclusive environment where diverse talents thrive we welcome candidates from all backgrounds to join our team.

Employee Benefits

Join our team and enjoy a range of exclusive colleague benefits including complimentary upgrades extended stays discounted stays at Accor Fairmont and Raffles properties special discounts on dining and wellness services and additional luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits.

Remote Work :

No

Employment Type :

Full-time