Client Services, Manager
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Job Summary
Short title
Introduction
You thrive on building strong client relationships and translating business goals into impactful social media strategies Youre equally comfortable in a pitch room and a campaign debrief and you know your way around creator marketing platform trends and performance data Then this role is for you.
Your tasks
- You own your client relationships end-to-end: from brief intake and strategic alignment to campaign delivery and reporting
- You translate client business and marketing briefs into clear social media strategies ensuring KPIs platform selection and creator fit are aligned from day one
- You develop and present pitches for new projects and upsell opportunities positioning Pulses capabilities with confidence and commercial instinct
- You oversee campaign execution in close collaboration with internal strategy creator and production teams keeping timelines budgets and communication on track
- You analyze and present campaign performance data drawing clear conclusions and actionable recommendations for your clients
Your skills
- You have 3 to 4 years of experience in client services or account management at a social media influencer marketing or digital agency
- You have a solid understanding of the social media landscape: key platforms content formats creator ecosystems and what drives performance
- You communicate clearly and confidently in writing and in person and can manage multiple client demands without losing composure
- You are commercially minded and able to identify and develop opportunities within existing accounts
- You are solution-oriented structured and a reliable partner for both clients and colleagues
- You are open to feedback collaborative by nature and motivated by delivering work that makes a measurable difference
Your application
If this sounds like you wed love to hear from you. You might just be the next member of the #PulseTeam were looking for!
About us
Co-founded by Lara Daniel and Christoph Kastenholz in 2014 Pulse Advertising was born with a vision to make advertising meaningful. What we do We enable brands to win and retain customers on social media and do all that works for that: influencer marketing paid social advertising and social media management. By today we have grown to offices across several countries and a team of 100 people all pursuing that 1 vision. We are thought leaders in our space and believe in sharing that journey with other people who are ambitious and think big!
As an employer we stand for equal opportunities and we are committed to diversity in our teams regardless of age disability race religion nationality sexual orientation ethnic origin or gender.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
We make advertising meaningful. Co-founded by Lara Daniel and Christoph Kastenholz in 2014, Pulse Advertising was born with a vision to make advertising meaningful. What we do? We enable brands to win and retain customers on social media, and do all that works for that: influencer mar ... View more
