DescriptionEXPLORE MARRIOTT
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Grosvenor HouseLocated on Park Lane in the heart of Mayfair our distinguished 5-star hotel offers exceptional accommodation epicurean delights and sweeping views over Hyde grand 5-star hotel celebrated its 95th anniversary in 2024. JW Marriott Grosvenor House London welcomescelebrities royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep the hotel is a stones throw from Bond Street Knightsbridge Regent Street Buckingham Palace V&A Natural History & Science museums and the West End. Our guests are able to experience modern luxury in a place where they can be mindful and present and indulge in the inspired service and nourishing surroundings.
JOB SUMMARY
Provide a consistent high standard of administration and non-administrative support to the Human Resources Department to support the achievement of business goals and strategies.
Experience
- Previous administrative experience essential.
- Previous user of Outlook Word Excel and PowerPoint strong computer skills essential.
- Hotel Operations experience preferred.
Skills and Knowledge
- Strong communication skills (verbal listening writing).
- Excellent typing speed and accuracy essential.
- Highly organized and efficient approach required.
- Ability to multi-task and handle stress.
- Stress tolerance adaptability and flexibility.
- Maintain a high level of Integrity.
Education or Certification
- Good level of English essential
SPECIFIC TASKS
The following are specific responsibilities and contributions critical to the successful performance of the position:
Recruitment & Onboarding
- Assist with the coordination of pre-hire checks and follow up if necessary.
- Coordinate all on-boarding activities for new hires (new hire system set-up job descriptions paperwork).
- Maintain and validate all personnel records on both Mhub and in employee files.
- Create new personnel files and keep these organized and secure.
- Follow-up on all outstanding new hire paperwork and ensure compliance for each new associate.
- Support with candidate screening where required.
- Handle sensitive issues with employees and/or guests with tact respect diplomacy and confidentiality.
- Actively listen to and consider the concerns and questions of other employees responding appropriately and effectively.
Training and Development
- Coordinates the administration of all training nominations training completion and attendance ensuring databases are fully up to date.
- Keep track of performance reviews that form part of the LPA process and associates 30/60/90 probationary period reviews.
Associate Relations
- Assists with communication to all associates.
- Assists with the administration of any employment relations issues (for example Employment investigation preparation).
- Provide a sounding board for associates who may need to discuss personal issues maintain and observe confidentiality at all times.
- Assists with the organization of any associate events i.e. employee recognition events and associate awards dinners. Update notice boards with results.
- Assist with exit interviews take notes and use these to support hotel retention strategy.
- Local and company benefits to be administered and communicated to associates.
Compliance
- Assist management with HR Audits. Maintain tracking systems to ensure compliance.
- Prepare and review written documents (e.g. daily logs business letters memoranda reports) including proofreading and editing written information to ensure accuracy and completeness.
- Comply with quality assurance expectations and standards such as the brand standard audit.
Administration
- Maintain confidentiality and security of employee and property records files and information.
- Create and maintain filing systems.
- Ensure accurate maintenance of all employee records and files as per HR Review and policy (online records on Mhub and employee files).
- Assists with any process administration and the collation of data for relevant reports.
- Support with the administration of any payroll of HR information
- Maintaining office supplies for the HR department.
- Take meeting minutes as requested.
- Maintain collate and distribute all relevant activity reports.
Communications and Relations
- Respond to questions requests and concerns from employees and management regarding company and Human Resources programs policies and guidelines.
- Inform Human Resources management of issues related to employee relations within the division or property.
- Answer phone calls and record messages.
- Create and type office correspondence using computer.
- Prepare documents posters and presentations using Word Excel and PowerPoint applications.
REWARDS FOR WORK BENEFITS FOR YOUR LIFESTYLE
As a world-class leader in the travel industry theres no better place than Marriott International to make your mark. Joining us youll get to entertain and meet people from all over the world as you build your experience. Youll find a place where your personality and ideas are appreciated just as much as the work you do. Youll grow through opportunities to explore the business opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others we welcome you to join our global family.
Well support you in and out of the workplace by offering:
- Team-spirited co-workers
- Encouraging management
- Wellbeing programs
- Comprehensive Training and Development program
- Marriott Discount Card enabling to benefits from hotel room gift shops and F&B across 130 countries.
- Recognition programs
- Meals at work
- Uniform
- Enrolment of Perks at Work - Access to unlimited deals of retailers and more
- 20 days holiday
- Cycle to work scheme
- Pension & Life Assurance
- Awards and recognition celebrations and many more.
Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role and for that youll be appreciated and valued.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.