Senior Staff DevOps Engineer

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Senior Staff DevOps Engineer - India As a Senior Staff Engineer in our Product Engineering organization you will play a pivotal strategic leadership role shaping and scaling our next-generation multi-cloud platforms. We are looking for a deeply technical hands-on leader who thrives in complex distributed systems mentors senior engineers and influences platform direction across global teams. You will lead by examplebalancing long-term vision with short-term deliveryand partner with architects SREs and product leadership to build resilient high-performance cloud infrastructure that enables our engineering teams to deliver software at scale. This is a high-impact role requiring strong ownership and systems thinking. You will be required to maintain working hours that overlap with U.S. Pacific time zones to support collaboration.

Key Responsibilities:

• Serve as the technical leader for the Cloud Platform Engineering team in India guiding design implementation and operational excellence.
• Architect design and drive execution of large-scale distributed cloud platforms and core infrastructure services.
• Set and enforce engineering standards best practices and architectural patterns across the India team.
• Lead development of platform services automation frameworks and internal tooling to improve availability scalability security latency and efficiency.
• Mentor and coach engineers in India through code reviews design reviews and hands-on collaboration.
• Partner closely with global architects SREs product managers and leadership to ensure alignment between platform vision and execution.
• Act as a key technical decision-maker balancing short-term delivery needs with long-term platform sustainability.
• Drive production excellence including observability incident response root cause analysis and long-term remediation.
• Lead initiatives to improve reliability metrics such as availability MTTD MTTR and capacity planning.
• Own complex cross-team technical problems and guide them to resolution.
• Clearly document and communicate technical designs trade-offs and recommendations to both technical and non-technical stakeholders.

Requirements:

• 13 years of progressive experience in cloud platform engineering software engineering or DevOps with a proven track record in a staff principal or similar technical leadership capacity.
• Deep architectural expertise in designing building and operating business-critical services at scale on public cloud platforms (AWS GCP Azure or OpenStack).
• Demonstrated ownership of a comprehensive software delivery ecosystem including architecting and governing CI systems (e.g. GitLab CI) source code management (GitLab) and build/runner infrastructure.
• Expertise in designing and managing as-a-service platforms such as internal artifact/package management services (e.g. Artifactory/Nexus) and immutable OS image factories.
• Proven experience architecting and managing critical shared infrastructure with a security-first mindset including Privileged Access Management (PAM) secrets management and identity lifecycle solutions.
• Expert-level skills in infrastructure as code (Terraform) configuration management (Ansible) and proficiency in at least one programming language (Python Go Bash).
• Deep knowledge of containerization and orchestration at scale including Kubernetes Helm and managed platforms (GKE/EKS/AKS).
• Hands-on experience supporting Windows-based build and deployment platforms as a primary production use case.
• Hands-on expertise in SRE principles and practices including incident management observability defining SLOs and driving reliability.
• Excellent communication skills with a proven ability to mentor senior engineers influence technical direction and collaborate effectively with senior leadership and partner across organizations to articulate complex architectural decisions.
• You will be required to maintain working hours that overlap with U.S. Pacific time zones to support collaboration.
• BS in Computer Science or equivalent experience.

Nice to Have:

• Advanced CI/CD & Deployment Strategies: Experience with modern cloud-native CI/CD ecosystems beyond GitLab including platforms like GitHub Actions and advanced continuous delivery tools such as Spinnaker or Harness for managing complex deployment strategies (e.g. canary blue-green).
• Cloud Financial Management (FinOps): Proven experience with cloud cost optimization and FinOps principles with a track record of implementing strategies to manage and reduce cloud spend.
• Service Mesh & Advanced Networking: Hands-on experience with service mesh technologies (e.g. Istio Linkerd) to manage secure and observe service-to-service communication within Kubernetes.
• Deeper Experience in Observability: Advanced expertise in architecting and scaling observability stacks using tools like Prometheus Grafana and Thanos or commercial platforms such as Datadog. Familiarity with OpenTelemetry is a significant plus.
• Advanced Kubernetes Security: Experience with advanced Kubernetes security practices including policy-as-code (OPA/Gatekeeper) runtime security (Falco) and service mesh security features.
• Certifications: Professional-level cloud certifications (e.g. AWS Certified DevOps Engineer Google Professional Cloud Architect) or security certifications (e.g. CISSP) are a plus.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.

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