Warranty Coordinator
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Job Location:
Fayette, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Summary
The Warranty Coordinator is responsible for administering and managing all warranty claims related to dump bodies and associated equipment. This role serves as the primary liaison between customers dealers service centers and internal departments to ensure efficient processing of warranty issues accurate documentation and timely resolution. The Warranty Coordinator ensures compliance with company policies manufacturer guidelines and industry standards.
Key Responsibilities
Warranty Administration
- Receive review and validate warranty claims for dump bodies subframes hoists and related components.
- Ensure claims meet eligibility requirements according to company and manufacturer warranty policies.
- Enter claims into the warranty management system and maintain complete accurate documentation.
- Process approved claims for credit replacement parts or reimbursement.
Customer & Dealer Support
- Serve as the primary point of contact for warranty-related inquiries from customers dealers and service technicians.
- Provide guidance on warranty procedures required documentation and coverage guidelines.
- Communicate claim status updates approvals and denials clearly and professionally.
Technical Coordination
- Coordinate with Field Service Technician on work orders; to include but not limited to NHTSA recall field campaigns and regular warranty repairs.
- Work with engineering service and production teams to review product failures root cause findings and repair recommendations.
- Request and review necessary technical documentation such as photos service reports or diagnostic information.
- Coordinate return material authorizations (RMAs) for defective parts when required.
Reporting & Compliance
- Track warranty trends and common failure points to support continuous improvement initiatives.
- Prepare internal reports on claim volume cost and resolution metrics.
- Ensure warranty procedures comply with company policy and industry standards.
Qualifications
Required
- Previous experience in warranty administration service coordination or customer support (preferably in the truck equipment manufacturing or heavy equipment industry).
- Strong understanding of mechanical or hydraulic systems used in dump bodies or truck upfitting.
- Excellent communication skills both written and verbal.
- High attention to detail and strong organizational skills.
- Proficiency with warranty software CRM systems and Microsoft Office Suite.
Preferred
- Experience in truck equipment manufacturing or aftermarket support.
- Ability to read and interpret technical drawings and service manuals.
- Background in logistics or parts management is a plus.
Key Competencies
- Customer Service Orientation
- Problem-solving and decision-making
- Technical aptitude
- Time management
- Collaboration and teamwork
- Documentation accuracy and compliance
Work Environment
- Office-based role with regular interaction with service shops customers and internal teams.
- Occasional inspections of equipment or failed components may be required.
About us:
Ox Bodies is a subsidiary of Federal Signal our products have endured even the toughest of conditions on construction sites around the country and abroad since 1972. Weve walked in your boots we get it. Time is money and we strive to provide the highest quality most durable products equipped to handle any job you throw at them.
Our reputation and our people are what have made Ox the industry leader. We are your premier partner for designing and manufacturing Class 6 to 8 dump bodies in the United States and across the globe. Innovative rugged high-performance truck bodies parts and accessories all manufactured by hard-working people in Fayette Alabama.
Our ingenuity allows us to manufacture assemble and deliver a complete product. No one else can duplicate what we do or do it better and if thats not enough well pick up and deliver right to your front door.
Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material cleans infrastructure and protects the communities where we work and live. Founded in 1901 Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal governmental industrial and commercial customers. Headquartered in Downers Grove IL with manufacturing facilities worldwide the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal visit:.
The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of and will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity age disability genetic information status as a protected veteran or any other protected category characteristic or trait under applicable law. If you require reasonable accommodation in the application process contact Human Resources at . All other applications must be submitted online.
Required Experience:
IC
Key Skills
- Fiscal Management
- Flooring Installation
- Customer Service
- Algebra
- Computer Skills
- Construction Experience
- Dealership Experience
- Conflict Management
- Computer Literacy
- Customer relationship management
- Geometry
- QA/QC
About Company
Federal Signal Corporation (NYSE: FSS) provides products and services to protect people and our planet. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers ... View more
