INAssociateITSMOC App TechAdvisoryNoida

Noida - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Associate

Job Description & Summary

At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives.

As an Oracle consulting generalist at PwC you will possess a broad range of consulting skills and experience across various Oracle applications. You will provide consulting services to clients analysing their needs implementing software solutions and offering training and support for effective utilisation of Oracle applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

*WhyPWC

AtPwC you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes forour clients and communities. This purpose-led and values-driven work powered by technology in an environment that drives innovation will enable you to make a tangible impact in the real world. We reward your contributions support your wellbeing and offer inclusive benefits flexibility programmes and mentorship that will help you thrive in work and life. Together we grow learn care collaborate and create a future of infinite experiences foreach other. Learn moreaboutus.

AtPwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this we have zero tolerance for any discrimination and harassment based on the above considerations.

Responsibilities

Incident & Problem Management: Restoring service rapidly during outages and analyzing root causes to prevent recurrence.

Change Management: Managing IT infrastructure or software changes to minimize risk and service disruption

Service Request Fulfillment: Handling user requests for hardware software or access.

Process Improvement: Developing implementing and monitoring ITSM processes to enhance operational efficiency.

Tool Administration: Managing and configuring ITSM platforms (e.g. ServiceNow Jira Service Management).

Service Level Management: Defining measuring and reporting on service performance metrics (SLAs).

Expertia AI 5

Key Skills & Qualifications

Certifications: ITIL Foundation or higher (e.g. ITIL v4) is highly preferred according to Knowledge Train.

Technical Knowledge: Understanding IT infrastructure applications and service management software.

Communication & Collaboration: Strong stakeholder relationship management and user focus.

Problem-Solving: Analytical skills for investigating and resolving complex issues.

KnowledgeHut 4

Common ITSM Roles

ITSM Manager/Process Owner

Service Desk Analyst/Technician

Change Manager

ITSM Consultant

Configuration Manager (CMDB)

Expertia AI 3

Mandatory Skill Sets:SAP ABAP
Preferred Skill Sets:SAP ABAP
Years of Experience required:2 to 8
Education Qualification: (if blank degree and/or field of study not specified)
Degrees/Field of Study required: Master of Business Administration Bachelor of Technology
Degrees/Field of Study preferred:
Certifications (if blank certifications not specified)
Required Skills
SAP ABAP (Advanced Business Application Programming)
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Application Software Business Model Development Business Process Modeling Business Systems Communication Developing Training Materials Emerging Technologies Emotional Regulation Empathy Enterprise Integration Enterprise Software Implementation Research Implementation Support Implementing Technology Inclusion Innovative Design Intellectual Curiosity IT Infrastructure Optimism Oracle Customer Relationship Management (CRM) Oracle E-Business Suite Process Standardization 11 more
Desired Languages (If blank desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship
No
Government Clearance Required
No
Job Posting End Date

Required Experience:
IC

Line of ServiceAdvisoryIndustry/SectorNot ApplicableSpecialismOperationsManagement LevelAssociateJob Description & SummaryAt PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. The...