PCC Complex Scheduler
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Job Location:
Smyrna, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Be inspired. Be valued. Belong.
At Emory Healthcare we fuel your professional journey with better benefits valuable resources ongoing mentorship and leadership programs for all types of jobs and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
- Comprehensive health benefits that start day 1
- Student Loan Repayment Assistance & Reimbursement Programs
- Family-focused benefits
- Wellness incentives
- Ongoing mentorship development leadership more
Description
The Patient Care Coordinator Complex Scheduler performs advanced and time-intensive scheduling functions to support complex surgical procedures imaging services and specialty treatments performed outside of the clinic environment including hospital and outpatient radiology settings. This role coordinates care across multiple specialties and ensures that all required pre-operative and post-operative testing clearances and documentation are completed.
The coordinator serves as a primary point of contact for patients and their families throughout the care process facilitating seamless communication between providers departments and external facilities to ensure timely and efficient delivery of care.
RESPONSIBILITIES
Complex Scheduling Coordination
Perform advanced scheduling for surgical procedures imaging services and specialty treatments occurring in ambulatory surgery centers or inpatient settings.
Coordinate care involving multiple specialties and providers.
Ensure completion of required pre-operative and post-operative testing clearances and documentation.
Coordinate complex sequential treatment appointments including clinical trials and standard-of-care treatments.
Support transplant-related workups and evaluations for donors and patients when applicable.
Patient Care Coordination
Serve as a primary point of contact for patients and families throughout the scheduling and treatment process.
Schedule return visits ancillary services and specialty procedures.
Register or schedule new patients and complete required patient data documentation.
Coordinate provider referrals and retrieve necessary medical records.
Schedule imaging procedures and related services within the clinic or external facilities.
Administrative and Operational Support
Act as an administrative resource for staff regarding coordination of patient care.
Collaborate with leadership to resolve or escalate patient concerns or service issues.
Provide cross-coverage for front desk and other administrative roles as needed.
Assist in training and onboarding new Patient Care Coordinators and administrative staff.
Complete insurance pre-certification and authorization processes as required.
Perform additional duties as assigned.
Work Type
Onsite
MINIMUM QUALIFICATIONS
Education
High School Diploma or GED required.
Experience
Minimum of six (6) months of healthcare scheduling experience required.
Knowledge Skills and Abilities
Strong problem-solving and organizational skills.
Demonstrated ability to provide exceptional customer service.
Excellent verbal and written communication skills.
Ability to work effectively in a collaborative team environment.
Strong time management and multitasking capabilities.
Demonstrated empathy and compassion when working with patients and families.
PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs 34-66% of the workday (frequently); 01-10 lbs 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking Occasional sitting Close eye work (computers typing reading writing) Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock Floor Surfaces Hot/Cold Temperatures Indoor/Outdoor conditions Latex Lighting Patient care/handling injuries Radiation Shift work Travel may be required. Use of personal protective equipment including respirators environmental conditions may vary depending on assigned work area and work tasks.
Additional Details
Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.
Key Skills
- Employee Orientation
- Operational Risk Management
- Primavera
- Computer Skills
- Primavera P6
- Medical office experience
- Medical Terminology
- Schedule Management
- Production Planning
- Microsoft Project
- Medical Scheduling
- Phone Etiquette
About Company
"Have a Coke and a smile" means more to Emory University than it does to the rest of the world. The school, which has some 13,300 students and about 12,500 staff and faculty members, has a very low student-teacher ratio of about 7:1. It changed from Emory College to Emory University i ... View more
