Maitre D Steakhouse Steady Extra (Horseshoe LV)

The Maître D is responsible for ensuring a seamless and efficient guest experience by proactively managing all advance reservations and largeparty bookings. At the start of each shift the Maître D reconfirms all large groups and reviews confirmed covers to develop an organized seating plan for the evening. By strategically coordinating table assignments and optimizing dining room flow the Maître D minimizes guest wait times while maximizing table turns and overall operational efficiency.

Reservation & Seating Management

• Organize and manage the reservation book including reconfirming all largeparty reservations at the start of each shift.
• Review confirmed covers and create a strategic seating plan to minimize guest wait times while maximizing table turns.
• Oversee all guest checkins greetings and seating order based on reservation time and arrival while training new Maître Ds on proper standards.
• Serve as the sole decision-maker for guest seating assignments and manage transitions from bar waiting areas to tables ensuring seamless service and transporting drinks when necessary.

Dining Room Readiness

• Ensure the dining room is fully prepared prior to the staff meeting including verifying lighting music table settings menus candles and centerpieces.
• Oversee table resets and ensure all tables meet service standards for incoming guests.

Guest Interaction & Service Excellence

• Greet 100% of guests and maintain an elevated hospitalitydriven presence throughout the dining room.
• Circulate regularly to ensure all guests are receiving excellent service standards according to restaurant outlet and build rapport throughout the experience.
• Assist with drink and food orders when needed following the established Sequence of Service to support servers and expedite table turns.
• Provide service support including delivering food and beverages refilling wine water and coffee and assisting with bussing and resetting tables.

Guest Experience Leadership

• Manage all guest complaints by gathering facts communicating issues to management and refraining from resolving concerns independently.
• Communicate special requestssuch as birthdays anniversaries and eventsto servers and managers to ensure personalized experiences.

Guest Greeting & Seating Protocol

• Approach each party by identifying the group leader and quickly assessing where they should be seated.
• Maintain intentional eye contact offer a handshake when appropriate and build rapport in the first interaction.
• Ensure smooth handoff to the server confirming the server is present or acknowledges the table through body language.
• Introduce the server by name to establish guest comfort and continuity of service.
• Convey confidence and hospitality when arriving at the table presenting it as the ideal seating for the guests.
• Follow etiquettebased seating guidelinessuch as seating women firstto create an elevated and thoughtful experience.
• Maintain strong positive communication and body language with the entire party and ensure the frontofhouse team is aware of all guest movements and seating transitions.

• Must be 21 years of age or older

• SNHD Food Handlers Card and Alcohol Awareness Card

• 35 years of frontofhouse experience in upscale highvolume dining or hospitality environments.

• Previous experience as a Maître D Host Lead or Floor Manager strongly preferred.

• Proven ability to manage reservations seating flow and guest pacing in busy service settings.

• Strong understanding of finedining or elevated service standards including etiquette guest engagement and table service flow.

• Proficiency with reservation and seating management systems (e.g. OpenTable).

• Ability to follow and enforce the Sequence of Service for food and beverage.

• Skilled in supporting service operations: running food/drinks bussing resetting tables and guest transitions.

• Exceptional guestfacing communication skills with the ability to defuse challenging situations gracefully.

• Ability to build rapport quickly and deliver a polished welcoming presence.

• Strong awareness of body language pacing and hosting etiquette.

• Excellent ability to prioritize organize and manage fastchanging seating dynamics.

• Strong attention to detail in room readiness table presentation and guest arrival flow.

• Experience training or mentoring frontofhouse staff especially new hosts or Maître Ds.

• Availability to work evenings weekends and holidays.

ADDITIONAL REQUIREMENTS

• Must be able to stand for extended periods of time.

• Must be able to lift pull or push 25 lbs.

• Must be able to twist bend or reach with no significant boundaries.

• This position may be exposed to a smoke-filled environment.

• Comfortable communicating special requests preferences or issues to servers and management.

• Strong sense of ownership professionalism and accountability.

• Capable of managing multiple tasks simultaneously while staying calm under pressure.

• Highly professional appearance and demeanor.

• Positive hospitalityfocused attitude with a commitment to elevated guest experiences.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Entertainments employment process finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race national origin gender age religion disability sexual orientation veteran status or marital status.