Table Games Dual Rate Supervisor (Horseshoe Bossier)
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Job Location:
Bossier, LA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Responsibilities
Qualifications
$1500 Sign-On Bonus Available!
Table Games Dealer: Creates an entertainment environment for all guests. Provide courteous friendly and prompt service in dealing table games.
Table Games Supervisor: Supervises for the operations of table games on an assigned shift placing special emphasis on guest service security of Horseshoe Casino & Hotels assets and positive Team Member motivation and coaching.
Responsibilities
- Responsible for the operations of table games on an assigned shift.
- Displays a working knowledge of all table games house rules counting methods and procedures covering each.
- Assures that all coin and check racks are filled at all times.
- Settles disputes that arise from guests in the Table Games area referring those that are very difficult to the Casino Manager Table Games or Director Table Games.
- Assures guest development by 1) interacting with guests 2) modeling interactive skills with guests and fellow employees and 3) making comp decisions.
- Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior.
- Observes problems or differences between Table Games employees and gaming guests and provides assistance if necessary.
- Recommends change in department including hiring promotion demotion and termination; recommends wage and salary changes for personnel within established limits.
- Upbeat personality for all interactions with guests and fellow employees.
- Proactive in anticipating customer needs.
- Dealers must be motivated in familiarizing themselves with all guests names and personal facts.
- Must posses money handling skill in providing chips for guests.
- Knowledge of card games.
- Basic knowledge of other games and services offered at property.
- Knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines.
- Routinely strives to build and achieve customer satisfaction.
- Exercises appropriate discretion in identifying communications of special promotions to customers.
- Coordinates with Casino Operations supervisor and Security to detect and prevent attempts to cheat and to identify floor irregularities to a Casino Operations Supervisor Lead Shift Supervisor or Casino Manager.
- Acts as a role model and present oneself as a credit to Caesars and encourage others to do the same.
- Adheres to regulatory departmental and company policies.
Qualifications
- High school diploma preferred.
- At least six (6) months dealing experience is required and/or successful completion of dealer school or program at an accredited institution.
- Must possess strong money handling and documentation skills.
- Must have knowledge of casino rules procedures and regulations pertaining to the Table games.
- Must be able to get along with co-workers and work as a team across departments and levels of management.
- Must be able to read write speak and understand English
ADDITIONAL REQUIREMENTS
- Must be able to bend crouch kneel twist lift and work at a desk when performing Pit Clerk functions.
- Responds to visual and aural cues.
- Must be able to acknowledge greet and converse in English with customers.
- Must be able to operate a typewriter computer telephone ten key adding machine and calculator photocopy machine and fax machine.
- Must be able to lift pull push or carry up to 40 pounds.
- Must have the manual dexterity to handle paperwork operate computers and other Pit equipment.
- Must be able to work inside and continuously maneuver around Pit area and throughout the hotel/casino property.
- When on casino floor must be able to tolerate areas containing second hand smoke high noise levels bright lights and dust.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Hospitality Experience
- Management Experience
- Mediation Experience
- Guest Services
- Merchandising
- Experience with Children
- Leadership Experience
- Mentoring
- Supervising Experience
- Neonatal Ventilator
About Company
Caesars Entertainment invites you to indulge in elegance. Hotels, upscale casinos, breathtaking shows, and gourmet dining – where entertainment reaches new heights!
