Client Service Representative
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Job Location:
Wilmington, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Client Service Representative
Location: Wilmington Delaware (Onsite)
Pay Range: Based on Experience
Duration: Temp-to-Hire Monday through Friday 8:00 am 4:30 pm.
Position Overview
Our client a commercial printing company in Wilmington Delaware is seeking a Client Service Representative with account management skills to serve as a primary point of contact for key client relationships. The Client Service Representative will oversee the full lifecycle of client ordersfrom initial scope through production and deliverywhile maintaining accountability for timelines accuracy and client satisfaction. This position partners closely with sales production and operations to ensure seamless execution and continuous client engagement.
This role goes beyond transactional support and requires the ability to anticipate client needs manage timelines and priorities and influence internal teams to deliver high-quality results.
Key Responsibilities
- Create and maintain accurate and up-to-date records in CRM/MIS systems
- Complete work orders estimate forms and all documentation to ensure jobs are prepared properly for production
- Communicate with customers throughout the project lifecycle via email and phone
- Troubleshoot and resolve customer concerns or inquiries promptly
- Represent the customer internally ensuring projects are completed on time and with accuracy
- Educate customers on best practices to ensure the highest quality end-product
- Build and maintain strong client relationships identifying opportunities for repeat business or upselling services
Desired Skills & Qualifications
- 2 years of experience in account management and/or client services
- Proficient in basic business software (MS Office Google Docs etc.)
- Excellent written and oral communication skills
- Experience in or willingness to learn about the print & direct mail industry
- Proven ability to translate client requirements into detailed job specifications for internal teams
- Meticulous attention to detailaccuracy in job specifications pricing and production instructions is essential
- Commercial print and direct mail experience
- Promotional products experience
- HubSpot or other CRM experience
For more information regarding this position or other opportunities contact J & J at:
or .
Why Join J & J
J & J is a veteran founded and owned company honored by Forbes as one of the nations Best Professional Recruiting Firms.
Since 1972 J & J Staffing Resources has specialized in finding great jobs for great people. Every year we place thousands of candidates with thriving local companies. J & J works to put you in the best position to succeed. We provide access to top jobs competitive compensation and benefits. Stay on top of every opportunity - whenever you choose - even on the go. Download J & Js Buzz app and get 1-tap apply notifications of AI-matched jobs and much more. Get Started at: .
We Specialize in: Office Skilled Industrial Technical/IT Healthcare Legal Accounting & Finance Academic Pharmaceutical & Professional. Benefits: J & J offers weekly pay Direct Deposit Medical Dental and Vision Benefits Paid Time Off and a Referral Bonus.
Required Experience:
Unclear Seniority
Key Skills
About Company
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