Service Delivery Manager

London - UK

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Job title: Service Delivery Manager

Location: Reading (hybrid work available)

Benefits: Private Healthcare Pension 25 days holiday rising to 30 over 5 years Group Life Insurance Income Protection Gym Discounts Free Fuel Fridays Employee of the Quarter Employee Referral program and many more

We are seeking a proactive and peoplefocused Service Delivery Manager to take ownership of the successful delivery of IT services across a portfolio of this role you will act as the key point of contact for service performance ensuring contracts are delivered effectively relationships remain strong and service standards consistently meet expectations.

Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80s XMA has grown to become one of the top ten largest value-added resellers in the UK. Today were an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult define adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

What youll be doing: Service Delivery Manager

Build and maintain strong client relationships acting as the primary contact for all service matters.
Lead regular service reviews monitor SLAs and KPIs and produce monthly performance reports.
Oversee contract management from transition to closure ensuring obligations are understood and met by internal teams.
Drive continual service improvements working with stakeholders to enhance efficiency and reduce risks.
Manage escalations professionally and ensure swift resolution of service issues.
Oversee contract budgets track P&L performance and contribute to financial forecasting and margin improvement plans.

What youll bring: Service Delivery Manager

Proven experience in service delivery or a similar clientfacing role.
Strong communication skills with the ability to build trust and influence stakeholders.
Confidence managing escalations and navigating servicerelated challenges.
Solid commercial awareness and experience working with budgets or P&Ls.
A proactive improvementfocused mindset with excellent attention to detail.

Were proud to be recognised as a Disability Confident Level 3 Employerthe highest level in the UK Governments scheme. This reflects our ongoing commitment to fostering an inclusive supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment we participate in the Guaranteed Interview Scheme which offers an interview to any candidate with a disability who meets the essential criteria for the role.

We will ensure that individuals who have a disability are provided reasonable accommodation to enable full participation in the job application and interview process. If you have any such requirements please do not hesitate to contact us on our email which is we will be happy to action your requests.

Keywords: Service Delivery Manager IT Service Delivery Manager Service Management Client relationship contract management escalation KPI management customer success service delivery SDM

Required Experience:

Manager

Job title: Service Delivery Manager Location: Reading (hybrid work available) Benefits: Private Healthcare Pension 25 days holiday rising to 30 over 5 years Group Life Insurance Income Protection Gym Discounts Free Fuel Fridays Employee of the Quarter Employee Referral program and many moreWe are ...