Executive Assistant

WE ARE HIRING AN EXECUTIVE ASSISTANT

Ever opened a new bank account and got a weekend away Spent on fashion and received a personal styling session Picked up groceries and walked away with cinema tickets

If so youve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC we help the worlds biggest brands drive customer acquisition loyalty and engagement with emotionally engaging experience-led rewards. From global banks to high street retailers our programs are designed shift behaviour boost ROI and build genuine brand love at the fraction of the cost of discounting and cash offers. Backed by COSMOS our all-in-one program platform we deliver personalised campaigns at scale with live data smart insights and seamless customer journeys.

Weve spent 30 years mastering what moves customers; combining deep consumer insight a global network of 100000 rewards and a unique ability to drive measurable ROI for brands.

Were 400 people strong across 15 global hubs. A collective of marketers creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking empower growth and champion the kind of culture that helps people thrive.

Here are a few things that weve got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients

• Weekly webinars to support your development through our People Academy

• Annual TLC Wellness Week and programmes throughout the year

• TLC Culture Club - including seasonal social events tasty lunches & more

• TLC Gives Back - volunteering opportunities including off site visits and volunteering leave

• TLC Rise - supporting and empowering women into leadership roles

• Frankies - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits

• TLC Owners Club - Everyone that is part of the TLC experience contributes to our success which is why we all own a piece of TLC as part of our share holder scheme

What Youll Be Doing
As an Executive Assistant you will be responsible for providing full administrative support and contribute to the overall efficiency of the business.

Business & Culture

Develop a deep understanding of TLCs business culture and values.

Executive Support

Provide daily administrative support to the CEO MD and Board.

Prepare documents decks and presentations for the CEO and the MD.

Manage CEOs and MD to-do list follow-ups and diary.

Coordinate meetings lunches and room setups.

Take minutes for executive and board meetings track actions and deadlines.

Represent the CEO and MD in internal meetings when needed; take notes and manage next steps.

Assist in client/partner meetings with the MD; take notes and follow up.

Format documents and presentations (e.g. HUGs conferences).

Arrange travel and visa requirements.

Project & Event Management

Support special business projects and TLC Spaces initiatives.

Organise client entertainment and gifts.

Plan and manage events including Frankies and Local Fun Club activities.

Manage new entry processes and checklists

Client & CRM Management

Build and maintain client relationships via calls and emails.

Log all client interactions in the CRM system daily.

Create and manage JET reports and maintain report library.

Research and prepare for client/partner meetings and sales pitches.

People Support

Support full employee lifecycle: recruitment onboarding performance and offboarding.

Ensure compliance (e.g. visas right to work policy reviews).

Champion People & Culture programmes locally organize manage and support global initiatives.

Office & Operations

Oversee office management: supplies maintenance and vendor liaison.

Provide general EA support: expenses contact updates admin tasks.

Assist with ad-hoc tasks and internal projects.

Sole management and running of the reception transferring and welcoming visitors

Responsible for the smooth operation of the office and business environment which involves management of any premises issues that arise developing policies and processes ensuring that the office is kept tidy

Arranging hospitality and booking rooms for meetings and staffing events

Ensuring shared office equipment including printers faxes telephone system are in working order

Organization and management of all office and studio resources including stationery paper stocks and samples.

Responsible for Health and Safety within the office

Act as the global ambassador for Office Management across the Group ensuring each market is of the same high standard that HQ has set

Take ownership for other specifically allocated projects and activities

What Were Looking For
Able to maintain a high level of confidentiality as part of your role you will be privy to a vast variety of information

Previous EA experience supporting a Senior Team/Board Level

Advanced Microsoft Office skills including Word Excel and PowerPoint.

Excellent organisational skills

Able to work independently and effectively

Excellent interpersonal and communication skills

Flexible and able to multi-task. Can react well to changing priorities reorganise work plans and remain focused on the tasks in hand

Positive attitude and good teamwork skills

Excellent accuracy and attention to detail while working to meet strict deadlines

Professional at all times trustworthy and confidential.

Fluent in English

Being a people-led business we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a world within the world that is free from prejudice bias and inequity.

A world where diversity is valued and celebrated and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If youre excited by everything weve told you then its time to apply!