Business Support Manager (Redeployment 22617)

• Suffolk County Council
• Address:Endeavour House Ipswich IP1 2BX - Hybrid
• Salary:34434 per annum (pro rata if part time)
• Hours: 37 hours per week flexible working options available
• Contract: Permanent

At Suffolk County Council collaboration is at the heart of everything we do. As a Business Support Manager within the Fire & Rescue Services Headquarters Support Team youll work closely with colleagues partners and communities to build trust share ideas and deliver services that make a real and lasting impact.

Reimagine the possibilities.

Your role and responsibilities

As the Business Support Manager you will:

• Lead the daytoday management of the Service Business Support Team including appraisals identifying training needs delivering basic training and providing constructive feedback.
• Set priorities for the team handle complex or nonroutine enquiries and provide clear guidance to ensure effective outcomes.

• Support recruitment and selection activities including issuing contracts in conjunction with your line manager.

You will need

• A relevant qualification (e.g. NVQ4 HNCD) or equivalent knowledge and experience.
• The ability to work independently and meet strict deadlines.
• Strong leadership skills and the confidence to support and guide a team in a busy operational environment.

You can view a full list of requirements in theJob and Person Profile (Word).If you believe you can succeed in this role apply. Even if you dont meet all requirements still apply. We would appreciate the opportunity to consider your application.

The team

The Business Support Team is based at Fire Service Headquarters in Endeavour House Ipswich. We work closely with departments across the Fire & Rescue Service and act as the publics nonemergency contact channel. The breadth of our work means no two days are the same and team members can get involved in a wide range of activities including supporting Open Days County Show and other service events.

Being based at Endeavour House also puts you within the catchment area of the Ipswich Princes Street oncall crew should you wish to explore operational response opportunities.

We work Monday to Friday with hybrid and flexible working options available. We are happy to discuss individual arrangements confidentially and in line with County Council policy including working from alternative council locations.

Empowering Everyone

Were big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in ourWorkforce Equality Report.

For more information

Please contact Graeme Richardson for a casual conversation. You can reach them by emailing

How to apply

Step 1 -Read theJob and Person Profile (Word).

Step 2 -Click Apply Now to start your online application.

Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use theSupporting Statement template.

1. Tell us about a project you managed or contributed to that had wider organisational impact. What was your role and how did you ensure effective delivery
2. Describe a time when you had to manage a people-related issue such as performance conduct or conflict. How did you handle it and what was the outcome
3. Provide an example of a time you led a team through organisational change

Step 4 - Upload a CV (without name and personal details).

Please note: Without a supporting statement and CV your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

For guidance on completing your application please see our How to Apply page.

We value authentic applications that showcase your genuine skills and experiences so we encourage you to present your own work and ideas throughout the process. You can also read our Using AI in Your Application and Interview guidance to understand acceptable and unacceptable use of AI. If AI is used inappropriately your application may not be progressed.

Do you need any reasonable adjustments to help you to apply If you are disabled and/or have additional support needs you can request reasonable adjustments. You can do this by contacting our Recruitment Team at or . You can find examples of possible adjustments on our Reasonable Adjustment pages. If youre invited to the next stage youll have another chance to request adjustments.

Closing date:11.30pm 22 March 2026.

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS(Disclosure and Barring Service) checks or police vetting will be required for relevant posts.#LI-Hybrid