Crisis and Resilience Business Support Assistant Casual

Organisation: Leicestershire County Council

Work Location: County Hall Leicester Road Glenfield Leicester LE3 8RA

Salary: Grade 6 13.46 per hour

Working Hours: Casual - as and when required Monday to Friday

Contract Type: Casual

Closing Date: Friday 27th March 2026

Interview Date(s): TBC

Do you want to use your organisation and people skills to support a service that really matters

About the Role

As a Business Support Assistant you will help the Crisis and Resilience service run smoothly. You will support the team by dealing with phone calls emails and paperwork. You will often be one of the first people that members of the public or partner organisations speak to.

Your role is to help manage referrals that come into the service. This means checking information setting up customer records and making sure referrals are sent to the right team or organisation. You will follow clear steps and record information accurately so people can get the help they need.

You will also provide general admin support. This includes sending letters and emails updating task lists helping partners with system access and keeping records up to date. At times you may help with welcoming visitors arranging meetings opening post and ordering office supplies.

You will work as part of a team and support colleagues when needed. This is a busy role that suits someone who is organised friendly and comfortable helping people often during stressful situations.

A standard DBS check is required for this post.

For information on our approach to the recruitment of ex-offenders please see our policy statement.

About You

To apply for this post you must:

Hold NVQ2 in Business Administration or equivalent
Have experience in an administration or office support role
Be confident answering phone calls and emails politely and clearly with good verbal and written communication skills
Be able to follow instructions and work in an organised manner being able to manage several tasks at the same time
Be able to use basic office software like Word Excel and databases
Work well with others and be willing to help your team being flexible with requests
Understand the importance of confidentiality and treating people fairly

In addition we also expect you to shareour commitment to our valuesandto delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a are a Disability Confident Employer.

Interested in Flexible Working

We are open to discussions about flexible working which may include part time working job sharing term-time working flexible start and finish times and hybrid working depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below.

For more information or an informal discussionplease contact:

Gemma Andrews Crisis and Resilience Project Manager
Telephone: 0
Email:

How to Apply

At Leicestershire County Council were looking for top talent from all walks of life. Whoever you are wherever youre from and whatever your background - we care about what you bring to our organisation not just whats on your CV. Thats why weve designed a recruitment process thats fair accessible and focused on potential. And with benefits that support people at every age and stage of life we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire wed love to hear from you. Click the apply button to submit your application ensuring that you upload a supporting statement that explains how you meet the criteria listed in the About You section above. Without this information we wont be able to assess your suitability for the role and your application will be rejected. For tips on how to write your statement see the How to Applysection on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format please contact our Employee Service Centre by telephoning0(select option 2) or raising a ticket via our online portal: applying for this post you agree to ourTerms and Conditions.