Financial Aid Advisor I – Verification LF

Agency

Department

INSTRUCTIONS TO APPLICANT:

During the application process the My Experience page has a section provided Attachments (Resume/CV References Cover letter etc.) to upload required documents.

• Use the Upload button to add each document.
• You will be able to upload up to 5 documents. Be aware that the maximum size allowed for any one document is 5MB.
• All documents must be electronically submitted through the Texas A&M Online Employment Services website to be considered.
• Incomplete or improperly submitted applications may be excluded from consideration.
• Please do not withdraw your application in an attempt to upload a missing document instead please email HR for help.

Please provide the following documents:

• Cover Letter
• Resume/CV
• Three professional references with complete contact information (Unsolicited letters of recommendation will not be considered).
• Transcripts (Unofficial will be accepted with application. Official transcripts are required upon acceptance of verbal offer).
  If transcripts are from an international institution it is the responsibility of the prospective faculty member to have the transcripts translated and evaluated by an approved credential evaluator.

If you need assistance please contact us at

A Presidential proclamation issued on September 19 2025 imposes a $100000 fee on new H-1B petitions filed after September 21 2025. Please be advised that Texas A&M University will NOT pay this fee. Therefore if you need immigration sponsorship for your employment we recommend that you consult with your private immigration counsel at your own expense to ascertain whether your current immigration status would make a potential offer of employment from Texas A&M University subject to this fee.

In addition on January 27 2026 Texas Governor Abbot issued a moratorium on the filing of any new H-1B unless approved by the Texas Workforce Commission. Accordingly if you will now or in the future require sponsorship for employment visa status this moratorium may affect our ability to employ you should you be selected as the final candidate.

SUMMARY:

The Financial Aid Advisor I under direction of the Assistant Director Financial Aid serves as a subject matter expert for the Office of Financial Aid and Scholarships in the area of verification as well as provides and promotes service excellence through courteous informed accessible and professional engagement. Provides administrative effectiveness and financial aid services through an emphasis on individual attention to students and high quality customer service. Corresponds with current and prospective students on financial aid matters. Provides support to the Assistant Director Financial Aid.

ETAMU is a fast-growing public university with a strong reputation for academic excellence research innovation and student success. With over 140 degree programs a 20:1 student-to-faculty ratio and nationally ranked online and graduate programs ETAMU is committed to transforming lives through quality education. Our employees benefit from a collaborative community cutting-edge research opportunities and outstanding resources.

DUTIES & RESPONSIBILITIES:

• Serve as subject matter expert on Laserfiche and index submitted documents for processing.
• Respond to general department emails and specific communication inquiries submitted by studentsregarding the application process for grants loans scholarships work-study and/or other information related to financial aid including verification.
• Process submitted verification documents to resolve student tracking requirements and conflicting FAFSA information.
• Disseminate financial aid information regarding applications or any other information as required for current and prospective students.
• Maintain records on appropriate reports for tracking institutional effectiveness measures and capitalizes on opportunities to improve customer service and satisfaction.
• Input data and ensure the accuracy of all information entered into the financial aid management system (FAMS) system BANNER.
• Research questions and respond to customer inquiries accurately and expediently. Provide personalized customer service at the highest level. Understand and satisfy customer needs.
• Serve as backup for private loan disbursement.
• Process financial aid appeals and special circumstances as needed.
• Assist with training of new hires for the Financial Aid Office and Front Line staff.
• Provide operational support to the Assistant Director Financial Aid when special projects are required.
• Serve as a backup for TASFA application processing.

MINIMUM REQUIREMENTS:

• Education: Bachelors degree or an equivalent combination of education and experience
• Experience / Knowledge / Skills: Knowledge of Microsoft Office Suite. Oral and written communication skills. Customer service skills.
• Ability to: Ability to multitask and work cooperatively with others. Ability to use technology to automate processes. Ability to work with sensitive information and maintain confidentiality.
• Requires:Some evening weekends and travel. Hybrid work option available stipulations may apply.
• Licensing/Professional Certifications: None
• Physical Requirements: None
• Other Requirements: Must be in good standing on any Federal student loans.

PREFERRED EDUCATION / SKILLS/ EXPERIENCE:

Experience in organization planning or in higher education preferred. A thorough and working knowledge of federal state and East Texas A&M University laws regulations practices and procedures pertaining to student financial aid a to access all Department of Education delivery systems.A thorough and working knowledge of BANNER.

SUPERVISION OF OTHERS:

None

WHY WORK AT EAST TEXAS A&M UNIVERSITY

Competitive Benefits & Work-Life Balance:

• Employee tuition assistance for masters and doctoral programs.
• Comprehensive benefits package including health dental vision life and long-term disability insurance.
• ETAMU contributes to employee health and basic life insurance premiums.
• 12-15 days of annual paid holidays plus up to eight hours of paid sick leave and vacation each month.
• Automatic enrollment in the Teacher Retirement System of Texas (TRS) with optional additional retirement plans (ORP).
• Physical wellness program and wellness release time for eligible employees.

Career Growth & Development:

• Access to cutting-edge research opportunities at a designated R2 Research Institution.

Academic Excellence:

• ETAMU is ranked among the top 30% in five online degree programs and offers national recognized academic programs.
• Over 140 degree programs including nationally ranked online and graduate options.
• First accredited institution to offer a competency-based bachelors degree in criminal justice.
• Distance education offerings in Corsicana Dallas Frisco McKinney Mesquite Bryan and online.

State-of-the-Art Facilities:

• Work in advanced facilities such as the 113470-square-foot Nursing and Health Sciences Building featuring a state-of-the-art simulation hospital and a 1300-acre agricultural research farm.

Vibrant Campus Life:

• Engage with over 95 student organizations and 14 NCAA Division I athletic teams contributing to a thriving campus community.

Prime Location & Growth:

• Enjoy the benefits of working in rapidly growing regions with abundant career opportunities at six locations across Dallas and Northeast Texas.

Visit us on our social media:

• Facebook Twitter Instagram YouTube LinkedIn and ETAMU News

All positions are security-sensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.