Web Content Program Manager

Guadalajara - Mexico

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

The Web Content Program Manager is responsible for leading coordinating and governing contentrelated initiatives across the Web Publishing ecosystem while acting as the primary point of contact. This role coordinates endtoend publishing workflows streamlines processes liaises between IT stakeholders regions and web publishers and upholds quality through rigorous testing and tracking.

Success is defined by tickets driven to completion thorough testing current documentation ontime localization and consistently errorfree delivery. The role also coordinates individual content projects endtoend oversees crossproject program alignment drives standards governance and provides operational and localization support to Business Lines and regional teams. The position requires strong coordination and communication skills governance discipline and a focus on operational excellence.

Provide operational and process support to Business Lines ensuring efficient execution of product launches and operational requests.

Responsibilities

Optimize request intake processes to reduce complexity and turnaround time.
Deliver monthly reporting performance summaries and operational insights.
Maintain governance frameworks and highquality documentation for Business Line workflows.
Support all phases of delivery from intake and scoping through preview and production release.
Communicate blockers risks and decisions promptly to stakeholders.
Triage and prioritize tasks across multiple workstreams to protect timelines.

Content Projects Project Management

Lead and execute contentrelated projects as the primary point of contact ensuring timely delivery and highquality execution.

Responsibilities

Coordinate and manage major content projects endtoend acting as the primary point of contact.
Ensure projects meet schedule scope and quality expectations.
Maintain uptodate documentation including timelines requirements workflows and decisions.
Drive alignment with stakeholders from Web Enablement IT UX Global Content teams and Business Lines.

Content Projects Program Management

Oversee the broader ecosystem of content projects to ensure strategic alignment prioritization and operational consistency.

Responsibilities

Coordinate activities across the Web Enablement teams project portfolio to ensure alignment with company goals.
Define and guide program strategy implementation governance and success metrics.
Facilitate communication across crossfunctional teams and clarify ways of working.

Regional & Localization Support

Support global regions and ensure translation and localization excellence.

Responsibilities

Guide global and regional teams on translation workflows tools and best practices.
Resolve translationrelated tickets and ensure consistent highquality localized content.
Provide technical documentation guidance and ensure workflows remain scalable and consistent.
Support localized content delivery for China and Japan websites.

Qualifications

Musthave

35 years of experience in web content operations crossfunctional coordination project management or digital project coordination.
Experience coordinating across IT regional teams and vendors.
Strong written and verbal communication skills including stakeholder management across time zones.
Working knowledge of CMS/web publishing platforms and translation tooling/workflows.

Nicetohave

Experience with Workfront or similar workmanagement tools; Confluence or similar documentation platforms.
Basic understanding of web QA link checking accessibility and SEO for localized pages.
Experience working with translation and localization services.

Languages

English: B2 (UpperIntermediate) or higher with a commitment to ongoing improvement supported by training.
Spanish: Professional working proficiency.

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Required Experience:

Manager

Provide operational and process support to Business Lines ensuring efficient execution of product launches and operational requests.

Responsibilities

Optimize request intake processes to reduce complexity and turnaround time.
Deliver monthly reporting performance summaries and operational insights.
Maintain governance frameworks and highquality documentation for Business Line workflows.
Support all phases of delivery from intake and scoping through preview and production release.
Communicate blockers risks and decisions promptly to stakeholders.
Triage and prioritize tasks across multiple workstreams to protect timelines.

Content Projects Project Management

Lead and execute contentrelated projects as the primary point of contact ensuring timely delivery and highquality execution.

Responsibilities

Coordinate and manage major content projects endtoend acting as the primary point of contact.
Ensure projects meet schedule scope and quality expectations.
Maintain uptodate documentation including timelines requirements workflows and decisions.
Drive alignment with stakeholders from Web Enablement IT UX Global Content teams and Business Lines.

Content Projects Program Management

Oversee the broader ecosystem of content projects to ensure strategic alignment prioritization and operational consistency.

Responsibilities

Coordinate activities across the Web Enablement teams project portfolio to ensure alignment with company goals.
Define and guide program strategy implementation governance and success metrics.
Facilitate communication across crossfunctional teams and clarify ways of working.

Regional & Localization Support

Support global regions and ensure translation and localization excellence.

Responsibilities

Guide global and regional teams on translation workflows tools and best practices.
Resolve translationrelated tickets and ensure consistent highquality localized content.
Provide technical documentation guidance and ensure workflows remain scalable and consistent.
Support localized content delivery for China and Japan websites.

Qualifications

Musthave

35 years of experience in web content operations crossfunctional coordination project management or digital project coordination.
Experience coordinating across IT regional teams and vendors.
Strong written and verbal communication skills including stakeholder management across time zones.
Working knowledge of CMS/web publishing platforms and translation tooling/workflows.

Nicetohave

Experience with Workfront or similar workmanagement tools; Confluence or similar documentation platforms.
Basic understanding of web QA link checking accessibility and SEO for localized pages.
Experience working with translation and localization services.

Languages