Creative Content Manager

The Creative Content Manager is responsible for directing and managing the Creative Content team ensuring the delivery of high-impact conceptual and visual content for all marketing areas including Internal Marketing External Marketing and Client Experience as well as other departments within Teleperformance. This role also involves creating and developing creative concepts from scratch leading the creative process from start to finish ensuring that all visual and conceptual executions reinforce the brand identity and the strategic objectives of Teleperformance.

Education and specific training

• Bachelors degree in graphic design Web Design UX/UI Communication or a related field.

• Advanced studies or training in leadership project management design brand conceptualization and/or marketing are highly valued.

• English Level mínimum B2

Key Responsibilities

Internal Marketing:

• Lead the team (coordinator and junior designer) assigned to internal marketing to ensure the creation and adaptation of visual materials concepts style guides toolkits etc. that reinforce internal communication and corporate initiatives.

• Work closely with the internal marketing team leader to develop robust campaigns (conceptualization naming manifesto mood boards visual guide etc.) for internal communication initiatives internal platforms etc.

• Supervise the creation of the image for strategic campaigns ensuring consistency in visual identity across all materials such as presentations posters emails banners roll-ups platform images print materials and other internal communication supports.

• Direct the development of concepts naming logos and graphic identities ensuring they align with Teleperformances brand identity global guidelines regional and national brands etc.

• Ensure the creation of graphic materials for environmental design that adorn office spaces ensuring a coherent and attractive environment for employees that reflects our values brand identity manifesto philosophy etc.

External Marketing:

• Lead the team (coordinator and junior designer) in conceptualizing and creating campaigns to support the external marketing team including multichannel campaigns ads BTLs and other advertising formats such as billboards posters and banners.

• Supervise the adaptation of campaigns to different formats and platforms ensuring compliance with brand quality and consistency standards.

• Direct the development of visual and graphic content that positions Teleperformance as a Tech Hub integrating elements of innovation and technology into the visual narrative.

• Coordinate the production of graphic materials for external campaigns ensuring they align with the brands objectives and the projects specific requirements.

• Provide creative direction and feedback to digital marketing agencies to ensure that proposals created by external agencies and suppliers align with Teleperformances image and reflect the companys pillars and vision.

Creative Strategy Development:

Develop and implement the brands creative vision aligning all materials with strategic objectives.

Define the creative direction for campaigns internal initiatives regional concepts events client visits etc. ensuring effective visual executions.

Maintain visual and brand guidelines to ensure consistency across all platforms.

Implement and manage change within the team leading the adoption of new technologies tools and creative processes to ensure the team remains at the forefront of industry trends.

Work Experience

• Proven working experience in digital marketing.

• Demonstrable experience leading and managing SEO/SEM marketing database email social media and display advertising campaigns.

• Highly creative with experience in identifying target audiences and devising digital campaigns that engage inform and motivate.

• Experience in user experience (UX) and user interface (UI) design with proficiency in tools such as Figma and Sketch.

• Experience in optimizing landing pages and user funnels.

• Experience with A/B and multivariate experiments

• Experience in setting up and optimizing Google Adwords campaigns.

• Reporting skills

Concept Creation and Solid Projects:

Conceptualize and develop ideas for multichannel campaigns and events ensuring alignment with the brand strategy.

Ensure that the visual concept and image are properly employed and that their aesthetic and functionality are maintained.

Lead briefing sessions to ensure clear objectives and deliver creative solutions.

Present concepts and ensure that final project deliveries align with the vision.

Evaluation and Optimization:

Evaluate creative campaigns to optimize future projects.

Analyze performances to identify improvement opportunities within the team suppliers agencies and freelancers.

Implement feedback processes to ensure continuous improvement.

Collaboration and Communication:

Work closely with the Marketing Director and leaders of other sub-areas to align creative direction with company strategies.

Facilitate collaboration between departments for consistent implementation of concepts campaigns identities etc.

Team Professional Development:

Recruit train and develop creative team members.

Foster a learning environment with opportunities for professional growth.

Technical skills

• Advanced proficiency in Adobe Creative Suite (Illustrator Photoshop InDesign After Effects Premiere) and other relevant creative tools.

• Strong knowledge of UX/UI design principles and tools including Figma or Sketch.

• Experience with project management systems and collaborative tools like Microsoft Office 365 or similar.

Special Certifications

• Advanced certifications in graphic design pre-press environmental design marketing in its various areas UX/UI project management or leadership are highly valued.

IMPORTANT:

• You must have at least 6 monthsof tenure in your current position to apply and no administrative penalties in the last 90 days applies for administrative positions.

• Please have your manager send a feedback letter to

• Only applications through HCM will be considered please be sure to apply to the joband attached your resume.

At TP Méxicoconsistent with our diversity and inclusion policy we guarantee that our Talent Attraction process isfree of discriminationbased on conditions such as biological sex sexual orientation gender identity and expression ethnic origin nationality age civil status social condition health status religious beliefs political doctrine disability or any other protected by law will not be an adverse reason to advance your career with us and if you decide to share this information it will be treated confidentially.

At TPwe celebrate and value diversity