Service Delivery Manager (REF5157R)
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Your department
This position is filled in the Data Intelligence BU in the Digital Solutions portfolio unit of T-Systems International GmbH. The Data Economy chapter focuses on the development of the Telekom Data Intelligence Hub (DIH). We use the full range of data sources from IoT to social media to create sustainable innovation/value from the use of data and AI building blocks. Our solutions are both the memory and the brain of digitization. We use state-of-the-art open-source technologies and reference architectures from the IDS and GAIA-X environment. Always with the goal of bringing our customers digitization strategies to success in the context of data spaces. As Germanys largest digital service provider we shape the digital world together with our customers in a constantly growing market.
Main tasks
- Manage contract fulfillment
- Take care of invoicing
- Support in pre-sales activities TSI Force (Salesforce) and Contract Lifecycle Management
- Monitoring and reporting of SLA compliance
- Steering of resource demand management process
- Responsible for the cost control incl. forecast and optimization proposals
- Contract Implementation and Delivery Contribution
- Project Plan Structure Management (PSP and WBS Structure)
- Preparation of Invoicing activities Cost and Controlling awareness
- Orchestrate and manage all stakeholders in Nearshore and Offshore locations to ensure effective delivery of services
- Work close with development and/or operational counterparts to ensure high quality
- Stakeholder Management
Qualifications :
Background and required skills
- Bachelor or masters degree in the following areas: Computer science Engineering or Information Technology or equivalent work experience in IT
- Experience with customer facing management activities like sales product management deal management claim management etc.
- Excellent knowledge of ITIL and Agile concepts and process management
- Experience with ServiceNow and SalesForce Tools
- Exceptional written and oral communication skills
- Excellent German and English language skills
- Understanding of legal terminology
- Commercial Awareness
- Experience working in multicultural and international environments
Additional Information :
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH w ... View more
