Specialist, Product Operations (Logistics, Rider Support)
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
We are on the lookout for a Specialist Product Operations - (Logistics Rider Support) to join our Rider Product Line. The team is a bidirectional value-adding interface between Product & Engineering Squads and local teams across the globe. The role offers you the opportunity to collaborate learn and contribute to shaping our global logistics products into winning solutions for our local ecosystems.
In our Logistics Team youll tackle high-impact challenges that make last-mile delivery efficient affordable and sustainable. Your work will directly improve experiences for riders end customers and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations supporting expansion into new areas like grocery and retail
If youre a creative problem solver who is hungry for a new adventure an international workplace is waiting for you.
Be the first point of contact for our global operational teams to solve their issues and support inquiries related to our products.
Troubleshoot bugs and work closely with Engineers to investigate and solve user issues assessing the importance of the different issues based on their business impact and organizing your work around them.
Become an expert in our internal tools and processes.
Review execute and validate configuration changes.
Contribute to the teams documentation library by writing and maintaining how-to troubleshooting guides and knowledge bites for diverse audiences.
Leverage automation to improve workflows.
Qualifications :
2-4 years of experience in a Tech environment working closely with Product and Engineering teams in Support QA or other Specialist roles
Demonstrated ability to work with Grafana and BigQuery (SQL) to monitor system logs and run queries for diagnosing issues.
JSON knowledge is a major plus.
Able to work independently structuring and owning projects end-to-end; Solving puzzles.
Logical and systematic thinking is not a foreign concept to you.
Strong communicator with excellent written and verbal English language skills able to get ideas across effectively.
Additional Information :
Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.
Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support and access to the Udemy Business platform to explore a variety of online courses.
Get moving and release those wonderful mind-boosting endorphins: Health Checkups Meditation Gym & Bicycle Subsidy
Cash. Dough. Cheddar. Whatever you call it well help you with it: Employee Share Purchase Plan Sabbatical Bank Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan
The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers Food Vouchers Corporate Discounts. Courses.
Wondering what relocating to Berlin is like In this article weve put together 10 things you should know about moving to Berlin and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.
Ready to prepare for your interview Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.
We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you.
We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust let us know with an email to our Inclusion Officer at it in your application.
Severely disabled applicants with equal qualifications will be given preferential consideration.
Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
About Company
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more
