Night Manager
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
What youll do
- Represent management during the night and be responsible for the smoothing running of the hotel.
- Always maintain a positive and friendly attitude even when working to achieve solutions to challenges.
- Deal with the in-house guests accounting and ensure the accuracy of guest billing.
- Operationally manage the hotel during the night to ensure guests are well cared for.
- Ensure the accuracy of data in all systems and provide the necessary daily reports for all departments.
- Manage the daily overbooking levels and liaise with all departments to ensure maximum occupancy.
- Ensure all telephone calls are answered as quickly and efficiently as possible.
- Maintain observation over guests and guests property to ensure security alerts are kept to a minimum.
- Lead your night team by example keeping them involved and motivated; help them feel empowered and supported confident in providing top experiences for our guests and comfortable turning to you with questions.
- Set stretching but realistic objectives for the team to ensure maximum occupancy and 100% guest satisfaction levels.
- Ensure the integrity of the public area and back of house areas are maintained at all times with deficiencies corrected immediate.
- Be responsible for closing of the day and prepare and verify reception reports.
- Carrying out the night audit procedures accurately reporting any discrepancies and ensuring quick resolution.
- Ensure the safety of guests overnight whilst they are tucked up asleep
Qualifications :
What were looking for
- Individuals. Youre looking for a place where you can be you; no clones in suits here.
- Passion for hospitality whether thats a drink a meal an event or a bed for the night.
- Youre all about having a positive impact on the people you interact with leaving them with a memorable experience.
- Youre not precious. We leave our egos at the door and help get things done.
- Youre up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together wed have a good time and share a few laughs.
- You want to be part of a team that works hard supports each other and has fun along the way.
- Experience in a similar role with a demonstratable track record of excelling in front office operations and procedures.
- If youre familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage.
- A natural at leading and managing others you lead by example and create an environment where your team can be their best self.
- Youre all about having a positive impact on the people you interact with leaving them with a memorable experience.
- Its all about the attitude for us someone who enjoys being helpful to others and isnt easily flustered theres a smaller team working at night so confidence and knowing how to work things out by yourself are key.
Informations supplémentaires :
Whats in it for you
- Hox Hero and Nifty Fifty awards for those who go above and beyond and embody our values
- One meal per workday
- Enjoy a free night at The Hoxton and a meal for two when you start working with us
- Great discounts across the entire Ennismore family for you and your loved ones (even if you decide to leave us!)
- Plenty of development opportunities during your time with uswere growing rapidly and globally and were part of a diverse family of brands
- Training to help you settle into your role
- Time off to volunteer with one of our partner organizations
- An annual calendar of diversity and inclusion events that gives you the chance to learn celebrate and make a positive impact
- Regular team meetings from our High Fives to our (very special!) team nightswe know how to have fun!
- Refer a friend and receive a bonus from us upon their hire
- Transportation reimbursement (80%)
- Eco-vouchers (up to 250/year)
- Thirteenth month
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Kitchen Experience
- Inventory Control
- Hospitality Experience
- Dayforce
- Lean Six Sigma
- Management Experience
- Facilities Management
- Warehouse Experience
- Supervising Experience
- Restaurant Management
- Commercial Cleaning
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
