Cluster Spa Manager
Share
Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
- Responsible for the management of the daily operation and efficient management of spa reservations retail area sales and inventory management and spa staff training
- Our employees are the spa experience that guests will have as they entrust themselves in our capable and expert hands. You will be expected to execute treatments engage guests in consultation and repartee while making them feel as if they have entered a completely different environment from the one they came from.
- Lead daily spa operations to ensure seamless guest experiences from arrival to departure including hands-on treatments and ambience.
- Champion wellness initiatives for both guests and ambassadors integrating holistic wellness into every touchpoint.
- Drive team performance through training mentoring and clear communication ensuring brand standards and service excellence.
- Manage inventory and facilities overseeing product usage cleanliness maintenance and monthly stock control.
- Collaborate across departments to support marketing guest recovery sustainability and crisis management initiatives.
Qualifications :
- Minimum 2 years of experience in spa or wellness management within a luxury hospitality setting.
- Strong leadership and interpersonal skills with a passion for guest service and team development.
- Solid understanding of spa treatments retail sales and current wellness trends.
- Highly organised and collaborative able to manage cross-functional priorities effectively.
- Empathetic professional and dedicated to delivering memorable guest experiences
Additional Information :
- Learn your Way - Access to our Docebo so you can Earn while you Learn!
- Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage Accommodation Worldwide
- Complimentary meals on shift
- Accors Parental Leave Scheme - up to 12 weeks for Primary Carer and up to 2 weeks for Secondary Carer
- Access to our Employee Assistance Program
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Customer Service
- Hotel Experience
- Organizational skills
- Hospitality Experience
- Computer Skills
- Management Experience
- Millennium
- Dermal Fillers
- Front Desk
- Esthetic Laser Treatment
- Leadership Experience
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
