Front Office Supervisor
Share
Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
This position is responsible for the supervision of the daily Front Office operations across the Guest Service Agent Telephone Operator teams and Bellman. The Supervisor is the shift leader ensuring that all check-in check-out communication and guest service procedures are executed efficiently professionally and in line with brand standards. A key function of this role is the strategic assignment and blocking of guest rooms to maximize efficiency honor guest requests and support the resorts revenue strategy. The Supervisor also plays a critical role in coaching staff managing complex guest issues and maintaining accurate financial controls.
Qualifications :
- Diploma or certificate in hospitality or related field required
- Minimum 2 years experience as a Guest Service Agent or a similar role with at least 1 year in a supervisory or senior capacity preferably in a resort setting
- Advanced proficiency in PMS systems (Opera) with a deep understanding of room blocking and inventory management functions
- Strong knowledge of hotel accounting auditing and cash handling procedures.
- Strong command of English proficiency in additional languages is a significant advantage
- Exceptional decision-making and problem-solving abilities under pressure.
- Excellent communication and conflict resolution skills
Additional Information :
WHY WORK FOR ACCOR
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accors learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental Social and Governance (ESG) activities.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- ENT
- Electronic Security
- Access Control System
- Accounting & Finance
- Cardiac
- Food & Beverage
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
