Welcomer

As a Welcomer at Pullman Ciawi Vimala Hills you will be the first point of contact for our guests creating a warm and personalized welcome experience. You play a vital role in delivering the brands promise of vibrant hospitality and ensuring a smooth arrival and departure process. You will anticipate guest needs offer relevant recommendations and create meaningful connections with every guest.

Key Responsibilities:

• Greet and welcome all guests with warmth professionalism and a genuine smile.

• Provide personalized check-in and check-out experiences.

• Assist guests with inquiries directions and resort information.

• Offer beverages or amenities upon arrival depending on guest status or preferences.

• Coordinate with Front Office Concierge and Guest Relations to ensure a seamless experience.

• Maintain lobby presence and be readily available to assist or guide guests.

• Promote hotel services facilities and ongoing promotions.

• Handle guest feedback and resolve issues or escalate them appropriately.

• Ensure guest preferences and special requests are recorded and communicated effectively.

• Maintain a polished and professional appearance at all times in line with brand standards.

Qualifications :

Qualifications:

• Minimum 1 year of experience in Front Office or guest-facing role in a 4- or 5-star hotel.

• Excellent communication and interpersonal skills.

• Proficient in English (verbal and written); additional languages are an asset.

• Warm outgoing and service-oriented personality.

• Ability to work under pressure and in a fast-paced environment.

• Strong knowledge of the local area and tourist attractions is a plus.

• Familiarity with Opera or similar hotel management software is preferred.

• Flexible to work in shifts including weekends and public holidays.

• A passion for hospitality and creating memorable guest experiences.

Remote Work :

No

Employment Type :

Full-time