Site Reliability Engineer II

PagerDuty (NYSE:PD) is a leader in Digital Operations an always-on world organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation Cloud Migration and DevOps Modernization. Notable customers include GE Cisco Genentech Electronic Arts Cox Automotive Netflix Shopify Zoom DoorDash Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development IT Customer Service Security and other teams across the organization

As an intermediate Site Reliability Engineer on the Core Infrastructure team in our Toronto office youll help build and operate the foundational infrastructure that powers PagerDutys real-time digital operations platform. Our systems support millions of events and alerts daily enabling customers to detect respond to and resolve incidents quickly and reliably.

Youll work at the intersection of platform evolution and operational excellence building and evolving foundational network compute and ingress infrastructure while scaling and hardening existing systems. Your work will directly impact the reliability scalability and security of the services our customers rely on to keep their businesses running as PagerDuty continues to grow across products regions and customer use cases.

Key Responsibilities

• Support and improve foundational infrastructure including networking compute platforms Kubernetes clusters and ingress/traffic management systems.
• Contribute to the reliability and scalability of PagerDutys core platform by hardening existing systems and supporting the rollout of new infrastructure capabilities.
• Participate in agile rituals (standups planning retros) and communicate progress/risks early
• You stay current on technical trends to suggest innovative tools and approaches to interesting problems
• Monitor system health using metrics logs and alerts and participate in 24/7 on-call rotations to help detect respond to and resolve incidents.

Basic Qualifications

• 3 years of experience in Site Reliability Engineering DevOps or Platform Engineering roles
• Hands-on experience operating Linux-based systems in production environments
• Working knowledge of networking fundamentals such as load balancing DNS TLS and ingress traffic flow
• Experience with container orchestration (e.g. EKS Kubernetes)
• Experience working on cloud-native infrastructure (e.g. AWS GCP Azure) including networking and compute concepts
• Proficiency in at least one programming language (e.g. Python Ruby Go etc.)
• Experience with Infrastructure as Code (e.g. Terraform CloudFormation)

Preferred Qualifications

• Experience with AWS cloud networking concepts such as VPCs subnets routing security groups and load balancers
• Experience operating or contributing to production Kubernetes platforms (e.g. EKS) including cluster upgrades networking or ingress configuration
• Experience with monitoring observability and logging platforms (e.g. DataDog New Relic SumoLogic Splunk Prometheus Grafana)
• Familiarity with service meshes ingress controllers or API gateways (e.g. Envoy Istio NGINX)

The base salary range for this position is 115000 - 165000 CAD. This role may also be eligible for bonus commission equity and/or benefits.

Our base salary ranges are determined by role level and location. The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range we determine pay for an individual based on a number of factors including market location job-related knowledge skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process.

PagerDuty is a flexible hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections drives innovation and accelerates learning.

This role is expected to come into our Toronto office 2 days per week so you can thrive in your new role and fully embrace being a Dutonian!

Hesitant to apply

We encourage you to submit your resume even if you dont meet every requirement. We value potential and consider each candidates full professional story. Whether youre exploring a career change or taking your next step we look forward to reviewing your application. If this just isnt the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta Lisbon London San Francisco Santiago Sydney Tokyo and Toronto. While we offer flexibility within our established locations we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory Queensland South Australia Tasmania Western Australia
Canada: Alberta Manitoba Newfoundland Northwest Territories Nunavut PEI Quebec Saskatchewan Yukon
United States: Alaska Hawaii Iowa Louisiana Mississippi Nebraska New Mexico Oklahoma Rhode Island South Dakota West Virginia Wyoming
Candidates must reside in an eligible location which vary by role.

How we work

Our values guide how we support customers collaborate with colleagues develop products and foster a culture of belonging. They define not just our actions but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self Lead the Team Lead the Business and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development career promotion and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities prioritize their efforts and drive engagement and performance.

What we offer

As a global organization our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more including country-specific offerings on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role region and tenure

About PagerDuty

PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core PagerDuty empowers teams to detect and resolve issues in real time orchestrate complex workflows and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50 as well as approximately two-thirds of the Fortune 100 PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status parental status veteran status or disability status. Your privacy is important to us. By submitting an application you confirm that you have read and understand PagerDutys .

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation please email and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.