Operational Change Lead

Trading since 1989 Chartered Surveyors is the UKs number one residential surveyor and the largest provider of property risk expertise and residential surveying services. To put it into numbers we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Lands End to John OGroats and Northern Ireland. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge.

Were part of the LSL Property Services Group PLC which includes household names Your Move and Reeds Rains as well as the mortgage network PRIMIS. We work with lenders intermediaries social housing entities and estate agents in addition to private customers.

We are currently recruiting for a Operational Change Lead (BAU).

Role Purposes

To lead the effective scoping design and implementation of operational change across all functions ensuring alignment with organisational priorities strong stakeholder engagement comprehensive training and robust control frameworks that drive sustainable continuous improvement.

Role Duties

• Support continuous improvement methodology across the operations functions.
• Facilitate routine change across operational functions ensuring all changes are planned implemented and effectively embedded.
• Evaluate needs against available technologies to provide informed recommendations on best practice solutions.
• Prioritise and manage identified needs collaborating with colleagues to design and deliver solutions within agreed required time frames.
• Drive effective stakeholder engagement at all levels.
• Ensure all process are documented consistently understood and aligned to standards.
• Monitor and evaluate the impact of change to ensure intended outcomes are achieved.
• Identify and assess potential risk from change and implement appropriate mitigation solutions.
• Provide guidance and support to operational leads throughout the change lifecycle.
• Ensure all team tasks are performed to the necessary standards in order to align to quality standards and ensure data confidentiality integrity and availability
• Ensure own H&S and that of colleagues by complying with both legal and policy requirements.

Knowledge and Experience

• Excellent knowledge of business processes and impacts upon operational functions.
• The ability to align change initiatives with broader business objectives.
• Understanding of KPIs to track and adjust strategies as needed.
• Strong analytical and process mapping capability.
• Ability to effectively engage stakeholders at all levels.

Apply

If you feel you match our requirements and are looking for your next career challenge or for a confidential discussion on the full details of this role please contact Alka Tarafdar on or alternatively apply with your CV for a quick response.

In your Application please feel free to note which pronouns you use (for example she/her/hers he/him/his they/them/theirs)

PRE EMPLOYMENTSCREENING -All ofour employeeshave topass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients if you are unsure on this ask the team and well be happy to explain the process.

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is an equal opportunity and Disability Confident employer dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds and we do not discriminate based on disability or individual needs. If you require any reasonable adjustments during the recruitment process please let us know.