Director of Spa Waldorf Astoria Cairo Heliopolis
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Job Summary
EOE/AA/Disabled/Veterans
A Director of Spa is ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience while managing annual revenue targets.
What will I be doing
As a Director of Spa you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Director of Spa will also be required to achieve revenue targets and manage customer feedback. Specifically you will be responsible for performing the following tasks to the highest standards:
- Manage overall operations of the spa
- Manage and carry out procedures have current knowledge of treatments and ensure all treatments comply with current legislation and company standards
- Ensure client experience is proficient including bookings payments and their overall experience
- Managing spa team members to ensure high motivation provision of high quality service and ongoing development
- Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes
- Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement
- Manage customer feedback effectively to ensure continuous service and improvement
- Instill brand values and standards to maintain quality on a daily basis
- Liaise with other hotel departments
- Ensure customers and guests receive friendly and consistent personalised service from all team members
- Respond to audits to ensure continual improvement is achieved
- Maintain awareness of department security related to cash stock and equipment and ensure all department procedures are followed
- Ensure health and safety are complied with and club rules are observed by members clients and guests
What are we looking for.
- Previous Spa experience in hotel or leisure industry preferably in a similar senior role.
- Excellent communication skills.
- Exemplifies luxury and strong understanding of luxury Spa operations.
Has strong drive to drive revenue and creative upselling approach
- Willingness to develop team members and self.
- Flexibility to respond to a range of different work situations.
- Ability to work on your own or in teams.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: :
- Knowledge of the local market
- Relevant qualifications
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
