Network OperationsTechnician
Share
Job Location:
Dallas, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Hi
Greetings from Conch Technologies Inc
Position: Network OperationsTechnician
Location: 100% Remote
Duration: 12 Months Contract
Skills:
Understanding of Optical DWDM Transport Equipment (Infinera DTNx Alcatel/Nokia 1830 Ciena 6500 and/or Waveserver).
Experience supporting Dark Fiber Waves MPLS DIA IPVPN. Raman Amps.
Alarm Monitoring Systems (i.e. RFM Solarwinds).
Ability to follow processes in ticketing platforms (Remedy ServiceNow).
Understanding of circuit designs and inventory systems (XLRs DLRs CLRs).
Troubleshoot technology solutions.
Responsibilities:
-Support Network Operations Center and Repair activities for Professional Services customers.
Solve problems on customer-owned hardware transport and software devices.
-Use various tools to diagnose develop and coordinate fix activities.
-Provide high-quality communication to customers via Ticket System Phone Email and IM/Chat.
-Use technical knowledge to troubleshoot escalate and resolve issues.
-Work multiple activities while prioritizing tasks based on urgency and impact.
-Manage time efficiently and document all actions in the ticket system.
-- Greetings from Conch Technologies Inc
Position: Network OperationsTechnician
Location: 100% Remote
Duration: 12 Months Contract
Skills:
Understanding of Optical DWDM Transport Equipment (Infinera DTNx Alcatel/Nokia 1830 Ciena 6500 and/or Waveserver).
Experience supporting Dark Fiber Waves MPLS DIA IPVPN. Raman Amps.
Alarm Monitoring Systems (i.e. RFM Solarwinds).
Ability to follow processes in ticketing platforms (Remedy ServiceNow).
Understanding of circuit designs and inventory systems (XLRs DLRs CLRs).
Troubleshoot technology solutions.
Responsibilities:
-Support Network Operations Center and Repair activities for Professional Services customers.
Solve problems on customer-owned hardware transport and software devices.
-Use various tools to diagnose develop and coordinate fix activities.
-Provide high-quality communication to customers via Ticket System Phone Email and IM/Chat.
-Use technical knowledge to troubleshoot escalate and resolve issues.
-Work multiple activities while prioritizing tasks based on urgency and impact.
-Manage time efficiently and document all actions in the ticket system.
