Croatian-English Customer Service Associate

Croatian-English Customer Service Associate (working either on-site in Athens or remotely in Greece) youll be a part of bringing humanity to business.

Our purpose team and company culture are amazing and our Great Place to Work certification as well as gold awards for Best Multilingual Customer Service and Best Approach to DEIB from the European Contact Centre and Customer Service Awards 2025 says it all!

What Youll be Doing
Joining our Greece team for a season can be an exciting way to gain international work experience while immersing yourself in Athens vibrant culture and stunning landscapes. This seasonal position offers valuable skills in the customer service and travel industries that can potentially lead to a long-term career with our award-winning team!

Looking to build or level-up your career in the travel industry Whether its getting answers for customers quickly consulting on products or resolving their issues with a smile youll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences.

During a Typical Day Youll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Be the first point of contact for the worlds first-class accommodation partners by resolving basic questions and queries such as modifications to rooms rates and availability extranet tooling etc.
• Provide accurate valid and complete information by using the right tools methods and processes.
• Ensure a high level of partner service and a positive partner experience

What You Bring to the Role

• Fluent in Croatian and English
• High school diploma or equivalent
• 6 months or more experience in customer service hospitality retail or F&B service
• Recognize apply and explain your product or service knowledge
• Computer savvy
• High speed internet in your quiet homework environment
• Greece resident or ability to relocate and gain work authorization expediently to Greece

What You Can Expect

• Knowledgeable encouraging supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• 25 days annual leave per year
• Relocation assistance available
• Potential to build your skills and knowledge as a brand ambassador for our clients iconic brand doesnt come along every day
• And the competitive compensation performance bonus opportunities and benefits youd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role
Well train you to be a subject matter expert in your field so you can be confident in providing the highest level of service possible whether through voice chat or email interactions. We trust you already have the necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Youll also have a chance to make great new friends within the community and grow your career in a dynamic family-friendly atmosphere.

Youll report to a Team Lead. Youll contribute to the success of the customer experience as well as the overall success of the team.