Head of Payments (Global)

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust and its all powered by our commitment to make every single journey extraordinary - including yours.

Ready to unlock your potential with a community of fellow explorers Find your next role at our Berlin HQ or one of our local offices around the globe from New York to Bangkok. Head to take the first step.

Team mission

Payments are a critical lever for growth trust and global expansion at GetYourGuide. Our mission is to run a world-class payments capability that maximizes conversion balances cost and unlocks new opportunitiesso travelers can book with confidence in every market and teams across the company can move fast with clarity.

Your mission

As Head of Payments you will lead the operational and partnership side of payments at scale across 4B in GMV and 39 currencies in a setup that includes multi-acquirer processing an orchestration layer and an external fraud tool. Youll play a central role in enabling expansion into LATAM and APAC while strengthening performance and resilience in our mature European and North American markets.

This role is a senior leadership position reporting to the Director Traveler Products.

Based in Berlin you will work cross-functionally with Product Engineering Risk/Fraud Finance Legal/Compliance Marketing and Operations to ensure payments run as a high-performing global capability.

Key responsibilities include:

• Payments operating model: Build a crisp company-wide way of running paymentsclear ownership strong governance and fast escalation when it matters.
• Payment performance: Turn data into action to lift success rates authorization reliability and cost efficiency across markets and methods.
• Partnerships & negotiations: Own our key payment partners end-to-endperformance accountability and commercials that scale with the business.
• Expansion: Make payments a launch enabler for LATAM/APACrepeatable readiness local method coverage and smooth rollouts.
• Build the payments function: Build the team tools and rituals that make payments a durable capabilitynot a hero effort.

Your toolkit

• Multi-year experience in a leading role within payments in a scaled multi-market environment.
• Proven experience managing payment partners including performance governance and commercial negotiations.
• A customer-first mindsetyou see payments as a growth and experience enabler not just a cost center.
• Ability to bring clarity to complex decisions by translating data into insights trade-offs and compelling company-wide narratives that drive action.
• Strong stakeholder management skills and the ability to align diverse teams toward shared outcomes.

How well make your career journey extraordinary

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 30 days per year
• A hybrid working approach with three days of in office collaboration (Mon Tue Thur) and two days of optional at home focus time.
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Discounts for you your friends and family on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits

And more

How to apply

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture check out how we hire and life at GetYourGuide. If you have any further questions please dont hesitate to get in touch at .

Were an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age gender identity ethnicity sexual orientation disability status or religion. Please refrain from including your picture and age with your application.

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Required Experience:

Director